The Software Engineering Institute (SEI) of the Carnegie Mellon University introduced the Capability Maturity Model for Software (CMM) in 1991. This CMM contains levels of maturity (or competence).
We can also apply this to BPM Business Process Management.
We distinguish 5 levels of process maturity:
What is the importance of these levels of process maturity?
It helps organizations ...
Better understand what actions contribute to a certain level of process maturity
It offers the ability to compare process competence with that of other organizations
It is a blueprint for process improvement because it indicates which areas the organization needs to target on to reach a next level