Orientation

Your Role

Weekly Schedule

Best Practices

Data Protection

Time Zones and Remote Meetings

The Blessing of Work

Welcome to your first module. Please ensure you read each section carefully. Estimated time to completion are below:

Your Role (10 minutes)
Weekly Schedule (30 minutes)
Best Practices (5 minutes)
Data Protection (5 minutes)
Time Zone Section (30 minutes)
The Blessing of Work (65 minutes)

Total Estimated Time: 2 hours and 25 minutes

Your Role

Welcome to Your Tier 1 Role!

We are thrilled to welcome you to this new opportunity with Springboard which works with our client, FamilySearch. Your involvement with BYU-Pathway, dedication to your education, and commitment to personal and professional growth make you an excellent fit for this role. Your strong character, honesty, and integrity are essential to your success—these qualities are not only valued but required to remain in this program.

This position is designed as a steppingstone toward earning your degree and launching your career. Generous donors have made this job possible, hoping to support your future leadership within your family, church, and community. As a temporary work-study role, this opportunity is available for a maximum of four months.

Each month, we will recruit a limited number of individuals for this program. Those who demonstrate excellence—through performance, accuracy, and personal growth—will have opportunities for advancement. Many will transition into higher-paying roles or professional internships aligned with their career goals. Some will be promoted to quality specialists, team leaders, and success managers within this program. Others may be selected as mentors, career advisors, or managers supporting fellow BYU-Pathway students. Additionally, some participants may secure roles with Springboard’s parent company, Bloom, or its global clients in fields such as accounting, financial analysis, medical coding and billing, or enumeration.

Success in this program requires effort, dedication, and a commitment to personal development. Springboard, in collaboration with BYU-Pathway, has established an ongoing personal growth and career preparation process. Thanks to the generosity of our donors, up to 50% of your paid work hours (up to 20 hours per week for full-time participants) will be devoted to personal development and career preparation—an investment in your future.

The competition for quality jobs in today’s global marketplace is intense. To maximize your opportunities, we encourage you to set high performance standards, strive for continuous improvement, and seek guidance through prayer. Beyond personal integrity, two key skills will set you apart:

Effective English communication – The ability to communicate clearly and confidently with English speakers worldwide.
Technical proficiency – Strong typing speed, accuracy, and the ability to navigate various software platforms efficiently.

Both of these skills can be developed through consistent effort, and we encourage you to master them as you work to support our valued client.

Your team leader and success manager are here to support you on this journey, helping you make the most of this opportunity and prepare for a successful career. We are excited to have you on the team and look forward to seeing your growth and achievements.

Welcome to your Tier 1 job—we're glad you're here!

Weekly Schedule

As part of your role, each day you will dedicate four hours to job work and four hours to professional development. The time spent on job work will be focused on fulfilling tasks and responsibilities for our client, FamilySearch. The professional development portion of your schedule is designed to help you grow and prepare for future career opportunities.

Here’s an overview of what to expect each day:

Mondays: You will complete a module that teaches you a new skill. This is a key opportunity to build your technical expertise and prepare for the responsibilities of higher roles.
Tuesdays: You will practice English Speaking. This time is dedicated to improving your communication skills, which will be essential as you engage with English-speaking clients and team members worldwide.
Wednesdays: You will prepare for the Soft Skills course and also practice your typing skills. Developing strong soft skills like problem-solving and teamwork, as well as improving your typing speed and accuracy, are vital for your success.
Thursdays: You will either complete a second module or engage in practice activities related to the Monday module. This will allow you to reinforce the skills you’ve learned earlier in the week.
Fridays: You will attend a Soft Skills meeting, where you will practice what you learned in the Soft Skills course on Wednesday. Additionally, in the meeting, you will have time to reflect on all your professional development activities throughout the week . The remaining time on Friday will be dedicated to English Speaking practice and submitting your weekly self-evaluation.

We encourage you to review the hyperlinked schedule carefully and get familiar with how your week will be structured. At this point, there’s no need to begin any activities just yet, but it’s important to understand how your professional development will flow each week. This will help you plan ahead and stay organized as you move forward in the program.

We’re excited for you to get started and look forward to seeing your growth throughout your time with us!

Please spend at least 15 minutes reviewing the hyperlinked schedule. Please review weeks 1-3. Other weeks are still being built out.

Best Practices

Remember to approach your remote work as if you are working in an office.
Have your camera on during video calls.
Work in a dedicated space free from distractions (including children, other family members, or pets).
Have a professional background when your camera is on (a tidy space, free from visually-distracting items).
Dress professionally when on camera.

Mindset

You are encouraged to approach their work with a growth mindset. The mission of BYU-Pathway Worldwide is to develop disciples of Jesus Christ. As you engage in this great work, you should feel you are becoming a better disciple of Him.

You should:

Approach your work with an optimistic outlook
Embody a growth mindset
Assume positive intent of colleagues
Recognize ways you are helping to build the Lord's kingdom

Proper Representation

Tier 1 jobholders should not identify themselves as BYU-Pathway Worldwide employees or FamilySearch employees. Nor should they say they are employed by BYU-Pathway Worldwide nor FamilySearch. This also includes listing this position on resumes or on public sites such as LinkedIn. You are contracted by Springboard to serve Springboard's client, FamilySearch. When posting your position on LinkedIn or on your resume, you should list Springboard as the employer.

Data Protection

Password Protection 

Leave client information in the programs and do not save information elsewhere, such as on your PC, laptop, or hard drive.
Keep your passwords and login information confidential by not sharing them with others, not writing them down where they can be seen or easily found, and not storing them in an unencrypted computer file.
Immediately change passwords if they may have been exposed.
Password lock your computer or phone when you are away from your work area.

Discarding or Sharing Information

Do not send client information over email or on a group chat.
Avoid printing files that contain client information. Avoid writing down student information in notebooks or other locations.

Privacy and Security

Shut your computer down when leaving for an extended period, such as overnight.
Consider where e-mail attachments came from before opening them, since they are a potential source of viruses and other malicious software.
Have a private workspace and use a headset to protect client conversations being overheard by others.
Report a perceived security breach or suspicious activities on any system to Mentor Support as quickly as possible.

Time Zones and Remote Meetings

As you embark on your remote work journey, it’s important to understand how time zones work, especially since many of you will be working for U.S.-based companies. To ensure you are prepared for meetings and deadlines, you'll need to convert U.S. meeting times to your local time zone. Here’s everything you need to know to manage your schedule effectively.

Time Zones

The world is divided into different time zones based on where you are located, and your role will require you to work across different time zones. Since many of you are based in Africa and will be working with U.S. companies, you will need to adjust to the time differences. You can use online tools like World Time Buddy to easily convert meeting times and keep track of when your meetings will occur. This tool will allow you to compare time zones and find out what time a meeting is in your local time.

Daylight Savings Time

In the U.S., there is something called Daylight Savings Time (DST), which affects the time in certain parts of the year. DST typically begins in the spring and ends in the fall, meaning the U.S. clocks are adjusted one hour forward in the spring and one hour back in the fall. It’s important to note that not all regions in the U.S. observe DST, so this change will affect your meeting times depending on the time of year. Make sure you double-check the time conversions when DST is in effect.

How to Change the Time Zone on Your Computer

To ensure your computer displays the correct time, you'll want to set the correct time zone on your device. Here’s how to change it:

Windows: Go to Settings > Time & Language > Date & Time. Under Time Zone, select your current time zone.
Mac: Open System Preferences > Date & Time. Click the Time Zone tab, and choose your region.

Setting Your Time Zone on Google Calendar

It’s essential to set the correct time zone in your calendar to avoid confusion with meeting times. Follow these steps:

Open Google Calendar on your computer.
Click the gear icon in the top right corner, then select Settings.
Under General, find the Time Zone section and select your local time zone.

The 12-Hour vs. 24-Hour Clock

Most people in the U.S. use the 12-hour clock system, where times are divided into two parts: AM (from midnight to noon) and PM (from noon to midnight). For example, 3:00 PM in the U.S. means 15:00 in a 24-hour clock system, which is commonly used in many countries.

To convert from a 12-hour clock to a 24-hour clock:

If the time is between 1:00 AM and 11:59 AM, the time stays the same (e.g., 8:00 AM = 08:00).
If the time is between 12:00 PM and 11:59 PM, you add 12 hours to the time (e.g., 2:00 PM = 14:00).

Important Tips for Remote Meetings:

Plan Ahead: Use World Time Buddy to double-check the time of your meeting in your local time zone.
Be Punctual: Arriving late to a meeting can disrupt others, so be sure to convert the meeting time correctly.
Account for Internet Issues: If your internet is unstable, it’s always good to test your connection ahead of time or have a backup plan (e.g., using mobile data).
Notify in Advance: If for any reason you’ll be late or unable to attend a meeting, let the organizer know in advance.

Converting to Your Time Zone from MDT/MST

Watch the video below.

Time Zone Conversion Practice Activity

In this activity, you'll practice converting meeting times to your local time zone. This will help you become comfortable with managing your schedule and participating in remote meetings on time.

Instructions:

Step 1: Review the U.S. meeting times listed below. These are all in Mountain TIme.

Monday – 8:00 AM (MT)
Tuesday – 2:00 PM (MT)
Wednesday – 10:00 AM (MT)
Thursday – 12:00 PM (MT)
Friday – 3:00 PM (MT)

Step 2: Using the World Time Buddy tool or any other time zone converter, convert each meeting time to your local time zone.

Step 3: Write down the converted times.

Step 4: Double-check your conversions to ensure accuracy.

Bonus: What time would it be in Mountain Time (MT) if you were attending a meeting at 12:00 PM in your local time zone? Practice reversing the process!

The Blessing of Work

Throughout this program, we will share insights and teachings from current and former leaders of The Church of Jesus Christ of Latter-day Saints. These messages are not just meant to inspire but to help you invite the Spirit into your work. As you engage in this experience, we hope you will see how becoming a better disciple of Jesus Christ requires both professional excellence and spiritual strength.

Please watch or listen to the talk from Elder David E. Sorenson, "The Blessing of Work" (hyperlinked). Then answer the following reflection questions. You will copy and paste your answers to these questions into your weekly self-evaluation.

How can you find purpose and dedication in your work, knowing that it is part of God's eternal plan to help His children return to Him?
What are some ways you can recognize God's influence in your daily work, and how might your efforts align with His desire for you to bless others through your work?
After reading this talk, what attitude will you approach your work with?
What other advice will you apply from this talk as you start your new role?

You have reached the end of this module!

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