My RTC ServiceDesk

(4) Ways to Request RTC eLearning & Campus Technology Services & Support:

1. My RTC ServiceDesk Center & Help Form = http://servicedesk.rtc.edu, (RTC account login required) - where you can submit a help request, look up solutions, and monitor your help requests progress. NOTE: The link to your RTC ServiceDesk Center & Help Form can also be found in your RTC Canvas Account's fly-out nav menu and in every RTC Canvas course's main nav menu.

2. RTC Live Chat = button located on the bottom right corner of these college website pages: Canvas Login | CTS/IT | Student Email -- if aren't available within 30 seconds of your submitted chat, you chat message comes a help ticket in ServiceDesk and we respond to the email you provided.

3. RTC ServiceDesk Email = servicedesk@rtc.edu

4. CTS/IT Office Phone = +1 425.235.2500
   Voicemails become a ServiceDesk help ticket. We call or text you at the phone# you called from for followup)

Some examples of eLearning questions we get:

• I can't login to my RTC Account (student email)

• I Can't login to Canvas with my RTC Account

• I can't find my classes in Canvas.

• What is Panopto and how I do I find it?

• I was in my Canvas classes and now I'm not. What happened?

• I want to borrow a laptop or hotspot for the quarter.

• How do I login to my teacher's RTC Zoom room?

• How do I register for next quarter's classes?

• How do I clear cache on my browser or in my Student Canvas application on my cellphone?

• Where's the eLearning welcome letter?

• How do I join the free Getting Started @RTC course?

• Where can I find online tutoring?

• My teacher is not responding to my Canvas Inbox messages or email. What should I do?

• My course syllabus doesn't have any information

• My course is missing instructions

• The modules in my Canvas course aren't letting me go to the next assignment.