This short programme deals with basic customer service support and services provided by the Company. The programmes is a brief introduction, which will assist not only the customer care representative but also furniture all employees on how to respond to customers on matters of our most basics services.
To introduce participants to the basic services provided by the Company. Things such as how to go about cutting hazardous trees by, the role of the Government Electrical Inspectorate (GEI), the opening of commercial and residential Accounts and understanding the Smart Meters.
Opening A Residential Account
Opening A Commercial Account
The Government Electrical Inspectorate (GEI)
Request for Cutting Trees
Understanding Your Smart Meter
Target: All Employees
Other References & Resource