Embedded Files
Overview
Overview
The purpose of customer support software is to enable you to manage, organize and track customer requests using a single platform. Likewise, it consolidates these issues and conversations and associate them with customer records, providing your CRM and sales more insights to personalize campaigns. The main feature is the ticketing system, which transforms customer emails, calls, social posts and chat messages into tickets and routed to agents for immediate resolution.
Objectives
Objectives
- Recognize the functional modules in the Customer Suite
- Create and maintain customers accounts
Content
Content
- Navigate to Login to the Application
- Overview of Customer Suite Application
- Customer and Premises Number
- CSR Interface, Forms, Form Block, Alerts and Flags
- Definition of Main Terms
- Main CSR Customer Related Functions, Information and Communication
- Query Account, Check Bill Balances, Due Date and Payments
- Define Service Order
- Generate Service Orders
Duration: 32 M
Duration: 32 M
Target: Customer Service Representatives
Other References & Resource
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