ATC (Air Traffic Control): A service responsible for the safe and efficient movement of aircraft on the ground and in the air.
BAGGAGE CLAIM: Area where arriving passengers collect their checked luggage.
BAGGAGE TAG: A label attached to checked baggage with a barcode and destination information.
BAGGAGE ALLOWANCE: The amount (weight and number) of bags a passenger is permitted to bring without extra fees.
BOARDING PASS: A document provided at check-in that allows a passenger to enter the aircraft.
CABIN CREW: The airline staff responsible for passenger safety and comfort during the flight.
CARRY-ON BAGGAGE (HAND LUGGAGE): Small luggage passengers are allowed to take into the aircraft cabin, typically stored in overhead compartments.
CHECKED BAGGAGE: Larger luggage that is handed over at check-in and stored in the aircraft's cargo hold.
CHECK-IN: The process where passengers confirm their presence on a flight and hand over any checked baggage.
CODE-SHARE: A flight operated by one airline but also marketed by others under different flight numbers.
CONNECTION / CONNECTING FLIGHT: A subsequent flight needed to reach the final destination.
DELAYED: A flight that will depart or arrive later than scheduled.
DEPARTURE GATE: The location in the terminal where passengers board their flight.
DEPARTURES: The section of the airport where passengers leave for their flights.
DESTINATION: The final location of a flight.
ETA / ETD (Estimated Time of Arrival/Departure): The predicted time a flight will arrive or depart.
EXCESS BAGGAGE: Luggage that exceeds the airline's free baggage allowance; usually subject to additional fees.
FLIGHT NUMBER: A unique identifier for a particular flight route and schedule.
GATE: The access point in the terminal where passengers board or deplane.
IATA CODE: A 3-letter code designating an airport (e.g., LAX for Los Angeles International).
IMMIGRATION: The process travelers go through when entering or leaving a country.
LANDSIDE: The part of the airport accessible to the general public (check-in counters, arrivals hall).
LAYOVER: A stop between two flights; can be short (a few hours) or long (overnight).
LOST & FOUND: A service for recovering lost items.
MAINTENANCE: Technical checks and repairs carried out on aircraft.
ON-TIME: A flight that departs and arrives according to schedule.
OVERBOOKING: When more passengers are booked than there are seats available.
PASSPORT CONTROL: The area where travelers' documents are checked by border officers.
PAX: Industry shorthand for "passengers."
SECURITY CHECK: Screening process for passengers and carry-on baggage before entering the airside.
SHUTTLE: A vehicle that transports passengers between terminals or to the aircraft.
STANDBY: A passenger who waits for an available seat after all confirmed passengers have boarded.
STOP-OVER: A planned stop on a journey, usually longer than 24 hours for international flights.
TRANSFER: Moving from one flight to another at an intermediate airport.
TRANSIT: Temporary stay at an airport while en route to another destination.
UMNR – Airline industry code used for “Unaccompanied Minor.”
WEIGHT & BALANCE: Calculations to ensure the aircraft's weight is properly distributed.
Overhead Locker: storage compartment located above passenger seats, typically in airplanes
Carry onboard or handbag.
Could be a Handbag, Laptop bag or backpack.
Weight allowance: 10 pounds (4.54 kg)
Changes: $99.00 + fare difference
$10.00 TAG Assist
NS: $100.00
Carry onboard or handbag.
Could be a Handbag, Laptop bag or backpack.
Weight allowance: 10 pounds (4.54 kg)
Checked baggage:
National flight weight allowance: 20 pounds (9 kg)
International flights weight allowance: 35 pounds (16 kg)
Changes: $49.00 + fare difference
$10.00 TAG Assist
NS: $100.00
Carry onboard or handbag
Could be a Handbag, Laptop bag or backpack.
Weight allowance: 10 pounds (4.54 kg)
Checked baggage:
National flight weight allowance: 2 checked baggage 20 pounds (9 kg) each or 1 checked baggage 40 pounds (18 kg).
International flights weight allowance: 35 pounds (16 kg) or 1 checked baggage 70 pound (32 kg) .
Changes: $0 + fare difference
$10.00 TAG Assist
NS: $100.00
Agent Script in English:
"In Guatemala, invoices can only include local tax numbers (NIT). Since you don’t have a Guatemalan NIT, we will issue your invoice to Consumidor Final, using your full name as the reference."
Passenger wants the invoice under a foreign
We’re only allowed to issue invoices with Guatemalan tax numbers. If you'd like the invoice in your company’s name, we can issue it as Consumidor Final and include the company name as a reference."