How Do I Fix Samsung ProXpress M3370FD Printer Offline?

This blog provides step-by-step instructions on 'How to fix offline Samsung printer'. An offline error is one of the most common issues that occurs on many printers. With passing days, however, the Samsung ProXpress M3370FD printer shows error messages, such as “Printer is Offline.” This issue is very common, but not everyone can fix it easily. The problems behind this error can be related to network, connectivity, and wrong settings, which we talk about in detail in this blog.

Through this post, you will know the main causes behind the printer's offline message and detailed steps to resolve the Samsung printer using three common fixes. These fixes are highly effective and can quickly restore your printer's functionality. Let’s dive into this guide and start your printing journey again.

Causes of Samsung Printer Offline Error

Before you grasp “how to fix offline Samsung printer” it is important to know the possible causes of the error, which are listed below: 

• Loose cables

• Network problems

• IP address conflicts

• Incorrect network settings

• Wrong printer settings

• Printer offline mode

• Outdated printer drivers

• Print queue issues

Causes help us understand the root of the offline problem. So we can easily fix the problem. Below, we explain three troubleshooting methods; try any one that works for you!

Method 1: Reinstall the Latest Printer Driver

If your Samsung printer keeps going offline and you want to know 'how to fix offline Samsung printer', then try reinstalling the printer driver. Here’s how to fix it step by step:

1. Open the search bar located on the taskbar at the bottom of your screen.

2. Type devmgmt.msc in the search bar and hit the Enter key. This will open the Device Manager.

3. Find your printer in the Print Queues section.

4. Right-click on your printer and select Uninstall Device.

5. After you have uninstalled the obsolete printer driver, open a browser on your PC.

6. Then, head to the Samsung Support website.

7. On the website, you should download the latest printer driver.

8. Finally, check out the on-screen steps to install it.

Method 2: Restart Printer Spooler Service

The printer spooler is a part of the software that is available on every computer. It helps the computer with printing. Now, we will look at the steps described below to restart the printer spooler service, which might resolve the offline problem on the Samsung ProXpress M3370FD printer.

Here’s how to fix offline Samsung printer by restarting the Printer Spooler Service:

• Go to your PC and hit the Windows logo button.

• Then, type Services in the search bar and hit the Enter key on the keyboard.

• After that, search for Printer Spooler in the given list.

• When you find the same, you have to right-click on it.

• Now, select the Restart option to restart the service.

• Afterward, right-click on Print Spooler again and then choose Properties.

• Ensure the Startup Type is set to Automatic. If not, change it immediately and click OK to apply changes.

• In the end, restart your computer to apply all the changes that you have made.

After following the above fix, your Samsung ProXpress M3370FD printer should come back to normal operation. If the issue persists, you should try Fix 3, given below, to update your printer driver. 

Method 3: Update the Printer Driver

When the printer driver is obsolete, broken, or missing, it may cause offline error. In order to fix it, users can try the following steps where we explain how to fix offline Samsung printer by updating the printer driver on your computer:

• Turn on Windows PC and type the following keys together to open the Run command: Windows +  R.

• After that, you need to type devmgmt.msc in the Run command dialog box and hit Enter.

• As you hit the Enter key, a new screen (Device Manager) appears on the screen.

• Now, look for the Print Queues option from the list and click on it to expand the options listed within.

• Then, you will notice your printer model is listed here.

• Right-click on your printer model and click on the Update Driver option from the menu.

• Next, click Search automatically for updated driver software, so your PC can find the latest driver.

Once you have updated your driver, restart your Samsung ProXpress M3370FD printer. 

Frequently Asked Questions

Question

How to Prevent My Samsung Printer From Going Offline?

If you want to keep your printer safe from offline error, you should keep the following points in mind:

1. Always confirm your network is the same for connecting your printer and computer.

2. Check if your printer is set to the default.

3. Ensure there is no paper jam.

4. Make sure the printer queue is clear. 

Question

Why Does My Samsung Printer Keep Going Offline?

If the Samsung printer keeps going offline, it might be due to the following reasons: 

● The printer and devices are not on the same network. 

● Incorrect use of password.

● Weak Wi-Fi signal strength.  

● Wrong printer settings.

● Outdated printer’s firmware. 

● The printer is not set as default. 

Question

What Happens When My Samsung Printer Is Offline?

When your printer is offline, it cannot print or perform any operations. If the printer is offline, it cannot communicate with your device, preventing printing, faxing, or scanning. Therefore, it is necessary to fix the offline error to resume normal functionality without any issues.

Source: How to Fix Samsung Printer Offline Issue