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Module 1 - About Us
Job Description
Attendance Policy
Timesheet
Remote Work Policy
Day in the Life
Performance Expectations
Performance Measure (Call Scoring)
Important Links
System Checks
Module 2 - Features & Benefits
Membership & Pricing
Course Pricing
Promo Codes
Course Transferability
ACE
Transcripts
Knowledge Check #1
Free Trial
E-Textbooks
Tutoring
Knowledge Check #2
Module 3 - Courses & SL Partner Schools
Course Overview
Lab Courses
Course Experience
Assignments
SL Course Syllabus List
SL Exams & Final
Proctoring
Knowledge Check #3
Partner Colleges
Silent Partners
Non-partner Colleges
Knowledge Check #4
Module 4 - Systems
Phone System - Ring Central
Chat System - LiveEngage
Canned Chat List
Knowledge Check #5
CRM System - Zoho
Lead Assignments & Tasks
Lead Statuses
Contact Strategy
Email Templates
SMS - Twilio
Zoho Filters
Knowledge Check #6
Module 5 - Lead Engagement
StraighterLine Students
Phone Engagement Basics
3 Es - Engage, Educate, Enroll
Successful Call Strategies
Scripts
Chat Engagement
Chat Tips & Trips
Quality Control
Knowledge Check #7
Module 6 - Academy Programs
WGU Academy
Utah State Earned Admission
Fort Hayes Academy
CSU Pueblo Academy
Grambling Global
Post Academy
Compete LA Academy
CCD Academy
Indiana Tech Readiness Academy
CSU Bridge Program
Knowledge Check #8
Cardinal Bridge
Straighterline Glossary
Who's Who of SL (Directory)
Miscellaneous Info
FAQs
Enrollment Resource
Knowledge Check #7
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