Remote Work Policy

While working at home, you are expected to sign in and out of RingCentral at the beginning and end of your shift. You should also sign in and out for lunches and breaks.

While working from home you must have...

• A distraction free environment

  • • • An isolated area without distraction from family members, friends, animals, television, electronic item, etc

      • Work from home, should not occur in an public place

      • You should not be providing child care, running errands (except during your lunch break) or nursing medical conditions

• Access to your company issued laptop and phone

• Internet access through your personal Wi-Fi connection

  • • • If you experience a loss in access or power, please attempt to regain access immediately

      • If you are unable to regain access, immediately notify your manager

      • If the problem persist (for over 20 mins), you could be asked to go into the office to complete your shift or take vacation time to make up for the day/time missed

• Access to google messenger throughout the day to communicate with coworkers and manager

  • • • Be available for meetings and discussions as needed

• Web camera on for virtual meetings

Behavioral Expectations:

• No personal calls made or taken on work phone

• Do not exceed the standard approved breaks during the work day (bathroom, lunch, 15-min)

• Maintain a neat, clean, and appropriate appearance for team/individual virtual meetings

Performance Expectations:

All performance goals are expected to be maintained. Calls and chats will be verified via Ring Central and LiveEngage. EC's who fail to continuously meet performance expectations while working from home can and will be subject to:

• • • Coaching

    • Performance improvement plan

    • Receive a correction action up to and including termination.