What do I need to do to exceed expectations?

Ask yourself the following each time you work with a student:

• Did you confirm student's target college?

  • • Did you discuss credit transfer process?

    • Did you explain ACE for non-partner college students?

• Did you confirm courses they would need or be interested in? OR Did you provide course recommendations?

• Did you explain the pricing, membership, self-pacing?

• Did you schedule follow-up call? (if necessary)

  • • Did you create a follow-up task in Zoho?

• Did you do any email follow-up to share course syllabus or requested information?

• Was the information you shared accurate?

• Did you ask the student when they were going to enroll?

  • • • If soon, did you provide enrollment steps?

• Did you document the call and info in Zoho appropriately? (Task, email, call notes, status, target college, phone#, email)