Module 4 - Systems

This is the operations and technical parts of your job, understanding how to use the software and systems for your job is crucial for your success, so ....

PAY ATTENTION!!!!

This section includes an overview of how to use the different systems you will access daily:

• Zoho - CRM system where we update prospective student information

• RingCentral - Phone system used to make inbound and outbound calls

• LivePerson - Live Chat system used to converse with students who are on our website asking for help