How to Buy

Office Hours:

This isn't a 24/7 "call center." It's a real office staffed by "ThermoWorkers." You can reach us by phone Monday through Friday: 6:00 AM to 6:00 PM, and Saturday from 8:00 AM to 5:00 PM Mountain Time.

Toll Free in the USA & Canada: 1-800-393-6434

International: 1-801-756-7705

Placing Orders:

Use our website or we're happy to take your order over the phone. You won't pay a higher price for using the phone. If there is a web special, just mention it.

Gift Wrapping:

We'll wrap your gift in our custom gift paper, trimmed with a bow and gift tag. The rich, graphite and silver combination is suitable for any occasion or gender. Enter a custom message for the handwritten tag (up to 50 characters). Cost for wrapping is $4.99 USD per item. Each item wrapped separately. Selectable in the order info where available. Some items are not wrappable.

Promotions, Codes, and Discounts:

ThermoWorks often has a sale going on. These sales are usually advertised on the home page of our website. From time to time, ThermoWorks shares promotional codes for an additional percentage off a customer’s next purchase. Note that these types of codes typically have limitations as to how many products and which products can be discounted. 

Payment:

All prices on our site are shown in USD by default unless a different currency is selected. We accept Visa, Mastercard, American Express, Apple Pay, Google Pay, PayPal and Discover Card. Your card is billed at the time your shipment is processed, not before. Our website is completely secure and our accounting records are stringently protected to assure your privacy and security. If your credit card company declines the charge during processing, we will not ship your order and we will try to contact you right away.

Currency:

By default, all prices are displayed in US dollars unless another currency is selected during a browsing session. Product pricing will be displayed in the currency selected; however, customers will be billed in US dollars.

Purchase Orders:

Commercial purchase orders are accepted by phone, fax or email. Net 30 day terms are available to government agencies, public school districts, and some commercial accounts with approved credit. Please call to ask about applying for an account. Allow a week for the application process.

Order Tracking:

To track your order status, you can access the customer center by entering your log-in information that was setup during your initial checkout.  Additionally, at the time of shipping you will be sent a shipping confirmation email with a tracking number.  Be sure to allow emails from “@thermoworks.com.”

Shipping:

We use FedEx and USPS for all online orders and checkout through our shopping cart.  Rates are discounted.  For USA PO Box and APO addresses, FedEx requires a physical address.  We will change online orders to USPS for the same shipping amount to accommodate these special cases.  To request USPS specifically, you can call and place a phone order at 1-800-393-6434. (USPS rates are typically higher than FedEx Ground.)

International customers can select FedEx or United States Postal Service (USPS) worldwide services during checkout.

ThermoWorks does not drop ship for resellers.

Canadian Orders:

All local taxes and duties will be calculated at checkout. There are no additional fees to pay the carrier when the package arrives. All packages are insured and include a tracking number when shipped from our warehouse in American Fork, Utah. Typical delivery is 4-6 business days. Be sure to select "Canada" as your shipping method. Otherwise you will be charged fees at the time of delivery.

Canadian customers may also choose FedEx International services. However, other fees will apply and will be collected on delivery (broker fees, duties, all taxes). 

Out-of-Stock Items:

If any of your items are out of stock, you should receive an email from us within 1 business day. We can partial-ship your order or hold it until everything is in stock. We'll give you our best estimate of when that will be.

What's a "business day"?

That means Monday through Friday with the exception of U. S. holidays, and sometimes the day after or just before a holiday, such as the day after Thanksgiving, Christmas Eve or New Year's Eve.

Order Acceptance:

An order confirmation email does not constitute a contract to supply subject items. ThermoWorks cannot ship some items to some international destinations. All orders are subject to prior sale. Stock for limited offers may not be available at the moment you placed your order. Your order will be reviewed for acceptance within one business day. ThermoWorks reserves the right to decline this order. We will decline orders made for unauthorized resale of our products. If we cannot fulfill the order per the price listed or within a reasonable time frame, we will notify you within one or two business days. Under no circumstance will we fulfill the order with terms, items or prices different than listed here without your prior consent.