"DOT" Thermometer

My "DOT" thermometer isn't working. How do we fix this?

• To understand exactly what's happening, can you please provide the following (where not already provided):

  • A few photos or video of the unusual behavior

  • A photo of the serial number located on the back of the device, just below the screw on the battery door

  • A photo inside the battery compartment with the batteries removed

  • A photo of the probe and cable you use with this thermometer

  • Your shipping address and approximate order date