Welcoming Guest

Now that you have done the necessary preparations for the guest's arrival, it is now time to welcome the guest.

Procedure:

1. The Valet staff must greet the guest warmly and with a smile;

2. Use the last name of the guest or address him with Sir/Madame when talking to him/her;

3. Personally take care of the guest's immediate needs like assistance for carrying his/her luggage;

4. Open the door for the guest;

5. Explain the facilities to the guest;

6. Make suggestions to help the guest enjoy his stay;

7. Offer additional help and inform the guest how you can be contacted; and

8. Bid the guest goodbye.