Liaise with other Staff

Liaise with other staff to obtain and/or deliver identified service or items:

The Need for Teamwork

On some requests, there would be a need for teamwork among housekeeping personnel or other departments.

For example, a high volume of spillage in a room may be better dealt with two (2) Guest Room Attendants rather than just one. This will speed up the time of cleaning and disturbance to the guest.

Another example is when furniture has to be moved. This definitely requires a team effort in lifting and moving the furniture.

Whenever you feel like you are unable to comply with a request by yourself, ask others for help. Just keep in mind that you have to be willing and ready to help others as well.

Safety and Security

The safety and security of staff are just as important as the guests’.

If the guest looks annoyed, angry, upset or intoxicated while servicing a room, it is wise to seek help from another staff.

The key point here is to let others know where you are headed.

While doing regular service of a room assigned to you, other staff members can easily locate where you are because of the room assignment sheet. However, when you answer a call to deliver an item or service to another room, it may be difficult for you to be located in case you encounter an emergency.

A quick call to the housekeeping office or other staff members would suffice. Inform them of your whereabouts or location such as the floor and room number and the time it would take you to return.

Responsibility

Regardless if the request is assigned to another staff, you have to make sure that the request is acted upon in a timely manner.

Monitor the progress of the request, and advise the guest of the progress once in a while and inform the guest the expected time of completion.

After the request is done, it is a good idea to check on the guest if he/she is satisfied with his or her request.