Set Up Equipment

There will be times when housekeeping staff would be asked to help set – up equipment borrowed by a guest in the guest room.

These requests should be attended to immediately because guests who usually request for assistance are waiting to use these items.

What items might be involved?

The items that may need setting-up could include:

• Table and chairs – for meetings or to assist with the provision of room service meals

• Internet connection

• Television

• DVD player

• Data projector

• Roll away bed

• Baby crib/ cot

In-room Meetings

Guest rooms are sometimes rented by companies for their business needs like conducting a meeting, presentations, or exposition of products. It would be the housekeeping department’s job to move furniture and equipment around before these events take place.

Coordinate with the renting company for directions on how they want the room to be arranged.

Elderly People

Sometimes, elderly people would have trouble using technology– based items in the guest rooms.

It is important not to make them feel stupid while assisting them in using the equipment. Take time to explain to them how to operate an equipment they are having trouble using. Before leaving them, make sure they have already learned how to operate the equipment by showing you how it is done

Remember to check on them after a while to see if they are still having trouble. This simply shows your concern to the elderly guest and is clearly an example of excellent service.

Elderly people might also seek assistance for the following:

• Moving heavy items

• Getting items from high places

• Obtaining items from low places

• Getting a wheelchair

Roll away or Extra beds and Baby Cribs/ Cot

This is probably the least favorite tasks housekeeping staff likes to do.

They are difficult to move and set up which oftentimes result in injuries,

If possible, set them up in the guest rooms before the guest arrives so that you would no longer disturb them when they arrive.

Tips:

• Be careful in setting up, watch your fingers

• Practice setting up the bed - it would be embarrassing for you and the establishment if you will struggle to set up the bed in front of the guest.

• Follow the instructions

• Do not rush

• If setting up for the first time, have an experienced staff assist you and show you how it is done

• May result to damage or theft

• To free up space in the room – guests may need the space in their room that is occupied by the equipment

• To allow other guests to use the equipment who might need it

Tips:

• The arrangement to pick up the item should be made as a suggestion and not as a requirement – the idea is to provide service and not limit the guest on the use of items

• Guests should be advised to contact Housekeeping if they want an extension with their loan

• In case it is already picking up time and the housekeeping staff who made the arrangement with the guest is already off – duty, then another staff in the next shift should be assigned to pick up.

Log Books

A record of items loaned should be kept in a log book.

It should include:

• Who the item was loaned to

• Room number of the guest

• When the item should be picked up

• Name of the staff who delivered the item

• Name of the staff who recovered the item

• Date of Delivery

• Date of pick up

Each time an item leaves and returns to the housekeeping department, the staff who delivers or recovers the item should sign in the logbook.

Upon delivery of an item, the guest has to sign an On – loan items form (3 copies) front office, guest, housekeeping,