The Housekeeping Staff
Guest Room Attendant
What is a Guest Room Attendant?
The Room Attendant performs scheduled duties in cleaning and servicing of guest rooms and baths.
Duties and Responsibilities
Clean and store cleaning equipment properly
Clean room according to operational standards
Check operational readiness of all items
Replenish guest supplies and room equipment
Report room defects and damaged items
Report suspicious items and situations
Handle lost and found items
Provide turndown service
2. Public Area Attendant
What is a Public Area Attendant?
The Public Area Attendant keeps all lobbies and public facilities (such as lobby restrooms, telephone area, the front desk, and offices) in a neat and clean condition.
Duties and Responsibilities:
Cleans rooms, hallways and restrooms
Cleans and maintains restaurants and banquet halls
Sweeps carpets
Empties ashtrays and urns
Polishes furniture and fixtures
Vacuums and polishes elevators
Keeps the front of the hotel free from trash
Cleans rugs, carpets and upholstered furniture using a vacuum cleaner, broom and shampoo machine
Washes walls and ceilings, moves and arranges furniture, and fixtures.
Sweeps, mops, scrubs, waxes, and polishes floors
Dusts and polishes metal work
Maintains housekeeping carts
Removes trash collected by room attendants
Upkeeps responsibly all the equipment which he is using i.e., vacuum cleaner, trolleys, scrubbing machine
Maintains a time schedule for cleaning of his areas
Performs spring cleaning of his area as per the schedule is given to them
Enters into offices with appropriate authority for maintenance or other activities like pest control, shampooing of carpet, etc.
3. Valet Runner
What is a Valet Runner?
The valet runner offers valet services under the housekeeping department. He/She ensures that all the guest’s needs are met, including unpacking and packing clothes, cleaning and polishing shoes, etc. He may also be required or requested to run errands for the guests.
Duties and Responsibilities
Services can include, but are not limited to:
Professionally and confidentially communicating
Perform unpacking /packing guest luggage
Cleaning and polishing shoes
Check guest laundry and dry cleaning needs
Repairing of clothes and other guest belongings
Organizing guest activities and needs such as secretarial duties, restaurant bookings, car hire, tours, specified purchases of gifts or other items
Provision of concierge function
Recommendations for dining and shopping
Suggestions for transport and sight-seeing
Options for tourism and leisure activities
Acquisition of personal services
Making, altering or confirming travel arrangements.
4. Laundry Attendant
What is a Laundry Attendant?
The role of the laundry attendant is to issue uniforms and linen to staff according to systems and procedures laid down by the hotel management. He/She also takes inventory and control movement of soiled, damaged and fresh linen and uniforms.
Duties and Responsibilities:
Issue linens and uniforms
Check and count laundry items
Sort laundry items for washing, pressing or dry cleaning
Tag laundry items
Check laundry items for stains and/or damage
Perform necessary repairs
Perform appropriate laundering process
Perform correct packaging of laundered items
Arrange the charging of the guest account and produce any necessary records