The Housekeeping Staff

  1. Guest Room Attendant

What is a Guest Room Attendant?

The Room Attendant performs scheduled duties in cleaning and servicing of guest rooms and baths.

Duties and Responsibilities

  • Clean and store cleaning equipment properly

  • Clean room according to operational standards

  • Check operational readiness of all items

  • Replenish guest supplies and room equipment

  • Report room defects and damaged items

  • Report suspicious items and situations

  • Handle lost and found items

  • Provide turndown service

2. Public Area Attendant

What is a Public Area Attendant?

The Public Area Attendant keeps all lobbies and public facilities (such as lobby restrooms, telephone area, the front desk, and offices) in a neat and clean condition.

Duties and Responsibilities:

  • Cleans rooms, hallways and restrooms

  • Cleans and maintains restaurants and banquet halls

  • Sweeps carpets

  • Empties ashtrays and urns

  • Polishes furniture and fixtures

  • Vacuums and polishes elevators

  • Keeps the front of the hotel free from trash

  • Cleans rugs, carpets and upholstered furniture using a vacuum cleaner, broom and shampoo machine

  • Washes walls and ceilings, moves and arranges furniture, and fixtures.

  • Sweeps, mops, scrubs, waxes, and polishes floors

  • Dusts and polishes metal work

  • Maintains housekeeping carts

  • Removes trash collected by room attendants

  • Upkeeps responsibly all the equipment which he is using i.e., vacuum cleaner, trolleys, scrubbing machine

  • Maintains a time schedule for cleaning of his areas

  • Performs spring cleaning of his area as per the schedule is given to them

  • Enters into offices with appropriate authority for maintenance or other activities like pest control, shampooing of carpet, etc.

3. Valet Runner

What is a Valet Runner?

The valet runner offers valet services under the housekeeping department. He/She ensures that all the guest’s needs are met, including unpacking and packing clothes, cleaning and polishing shoes, etc. He may also be required or requested to run errands for the guests.

Duties and Responsibilities

Services can include, but are not limited to:

  • Professionally and confidentially communicating

  • Perform unpacking /packing guest luggage

  • Cleaning and polishing shoes

  • Check guest laundry and dry cleaning needs

  • Repairing of clothes and other guest belongings

  • Organizing guest activities and needs such as secretarial duties, restaurant bookings, car hire, tours, specified purchases of gifts or other items

  • Provision of concierge function

  • Recommendations for dining and shopping

  • Suggestions for transport and sight-seeing

  • Options for tourism and leisure activities

  • Acquisition of personal services

  • Making, altering or confirming travel arrangements.

4. Laundry Attendant

What is a Laundry Attendant?

The role of the laundry attendant is to issue uniforms and linen to staff according to systems and procedures laid down by the hotel management. He/She also takes inventory and control movement of soiled, damaged and fresh linen and uniforms.

Duties and Responsibilities:

  • Issue linens and uniforms

  • Check and count laundry items

  • Sort laundry items for washing, pressing or dry cleaning

  • Tag laundry items

  • Check laundry items for stains and/or damage

  • Perform necessary repairs

  • Perform appropriate laundering process

  • Perform correct packaging of laundered items

  • Arrange the charging of the guest account and produce any necessary records