Request from Staff

Housekeeping does not only serve guests. It also caters to requests from other departments. Though these requests are internal, housekeeping should try to comply with these requests in a professional manner. Some common internal housekeeping requests are:

Cleaning

• Cleaning of furniture, carpets, windows, floors, and bench surfaces

• Emergency cleaning – for unexpected cleaning requests

• Cleaning of staff changing rooms (or locker rooms)

Staff Uniforms

• Order and supply of staff uniforms

• Laundry of staff uniforms

Provision of Supplies

• Cleaning of linen for Food and Beverage Department

• Towels for the gym

Security

• Checking of rooms for safety concerns

• Checking of the guest room doors and emergency exits

• Participate in emergency evacuation procedures

Other Tasks

• Move room service trays from room to appropriate storage area

• Checking of mini bars for departing guests

• Checking of the actual status of rooms – if rooms are really occupied or not

As stated before, handling of other department’s requests must be done in a timely manner. These requests are being made not for the benefit of the requesting department but for the guests. Therefore, doing them is helping the establishment as a whole.