Process Laundry

Although the Valet staff does not actually do the laundry or pressing of guest clothes, part of their duties and responsibilities is to process them for endorsement to the Laundry Attendant.

Procedure:

1. Fill in the laundry list found inside the cabinet:

   • • Name and room number of the guest

     • Type of service to be done on the item

     • Number of items

     • Type of items

     • Checking for possible damages on the clothes

     • Special instruction/s of the guest

2. Ask the guest to sign the laundry list for confirmation. Guest's signature means that the items were collected as listed;

3. Ask the guest if they still need further assistance;

4. Bid the guest goodbye;

5. Take the guest's items to the laundry's receiving area;

6. Sort the items according to:

   • • Number of items to be laundered

     • Types of fabric

     • Washing procedure needed by the fabric

     • Stain

     • Colors

     • Sizes, etc.,

7. Ensure that the correct laundry documentation is filled out:

   • • Guest details are recorded (date, room number, guest name, time)

     • Numbers of items correspond to the laundry list,

     • And note any discrepancies, damage or stains.

8. Endorse the laundry item to the right laundry personnel involved in performing the tasks

9. Report any discrepancies to your supervisor, e.g. shortage of items to documentation, damaged items, guest's special requests.

10. Collect guest's clothes from the laundry;

11. Deliver guest's clothes;

12. Knock on the guestroom door and announce, “Valet Service;”

13. Enter the room discreetly to avoid disturbing the guest;

14. Greet the guest and let the guest know your purpose

15. Ask the guest were you can place the laundered items;

16. Ask the guest to sign the delivery form;

17. Ask the guest if they still need assistance;

18. Bid the guest goodbye; and

19. Close the guestroom door carefully