Holding the Line

"In summary, this is a solid, well-produced, well-informed training aid" (Pete Sanders, Person Centred Quarterly)

This programme was made for anyone who uses the telephone to offer counselling, support or information. It considers the issues involved that anyone who engages in this kind of work needs to be aware of, and shows how to use counselling skills effectively over the telephone.

It explains what’s different about telephone work, and explores the benefits and drawbacks that confront anyone who uses this form of communication. It also demonstrates some specific techniques for offering help over the phone. 

If you use the telephone as a way of offering help in any form then this programme will be of benefit to you.

You can read a review of this DVD here
Running Time: 72 minutes.
with booklet