Below is a guide on how to communicate effectively and assertively in a professional setting via email.
For acknowledging a delay:
- ❌ "Sorry for the delay"
- ✅ "Thanks for your patience"
For scheduling:
- ❌ "What works best for you?"
- ✅ "Could you do...?"
For expressing gratitude:
- ❌ "Yeah, you are welcome"
- ✅ "Always happy to help"
For discussing methods or solutions:
- ❌ "I think maybe we should..."
- ✅ "It'd be best if we..."
For addressing work challenges:
- ❌ "Rewriting email for 40 minutes"
- ✅ "It'd be easier to discuss in person"
For ensuring understanding:
- ❌ "Hopefully that makes sense?"
- ✅ "Let me know if you have questions"
For follow-ups on progress:
- ❌ "Just wanted to check in"
- ✅ "When can I expect an update"
For admitting mistakes:
- ❌ "Ahh sorry my bad totally missed that"
- ✅ "Thanks for letting me know"
For leaving early:
- ❌ "Could I possibly leave early?"
- ✅ "I will need to leave for at..."
It’s a mix of language that either assumes authority and confidence or suggests a more passive and apologetic tone, recommending the former for a "boss-like" email communication style.