Support center of excellence assists the different business branches, at different stages, and works to strengthen their support strategies
Our responsibility entails creating and keeping the internal procedures for seamless communication and collaboration with our clients.
Our ongoing focus will be devising and suggesting strategies to enhance the project or account's overall efficiency and productivity.
What roles in the company belong to the support department?
IT Helpdesk
Support Specialist
Implementation Specialist
Integrations specialists
EDI Specialist
This expertise can help solve complex problems, identify new opportunities, and deliver more effective solutions to clients.
Driving continuous improvements, and resolving bottlenecks and inefficiencies in processes.
Access to the latest tools, technologies, and best practices. Deliver new and innovative solutions.
Creating processes and structures that are designed to adapt to changing circumstances. This might involve establishing clear communication channels, and regularly reviewing.
We take immense pride in delivering top-tier software solutions to our clients. Our support services revolve around SaaS and Helpdesk IT, ensuring seamless integration and optimal utilization of our software solutions in the cloud and standard administrative software. With a commitment to excellence, personalized consultation, and cutting-edge tools, we cater to clients of all levels, from rookies to industry veterans.
LeanTech_2023_SupportInfography_FA.pdfLeanSolutions_2023_PPTDesign_SupportServices_FA (3).pdf
Documents
In what situation can we contact the support department for help, should it always be the manager?
Support Strategy/ Performance: Whenever you feel overwhelmed due to the workload and feel your tasks should probably be done differently and probably in a more agile way, contact us. We'll review your current support strategy, and responsibilities, share some advice, and help you organize the strategy with your team and manager.
Technical knowledge: We can give you a hand with any technical issue you may encounter that your team is unable to resolve, from troubleshooting an integration issue to configuring systems or even providing help in implementing a system usage guide for your clients.
Knowledge base: Most of our projects and accounts do not have in mind the importance of a centralized knowledge base. It's our duty to start building it for our team and for our clients and to keep it updated. If you have already started, we could provide tips and best practices suggestions for you. If your team or project is still lacking one of these, contact us and we will share with you where to start.
Demotivation: In case you feel demotivated due to your workload, your manager's feedback, or clients' comments, feel free to contact us. We'll review the complete scenario with you and work with you toward a solution or improvement.
Ana Lucia Padilla "Lucy"
Support Team Lead
