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Back to processes 


Process Workflow


Requirements Gathering SOPs

The following document compiles and provides the  Standard Operating Procedures (SOPs) for PM & PMB Accounts. Here, you will find detailed instructions on how to carry out the requirement gathering process.

See Document

1. Introduction Email

Process start with an Introduction Email that should be send to the customer. Also, you should attach the Kickoff Meeting Agenda.

See Introduction Email Template

2. Kickoff Meeting

This is the first meeting between Manager and the customer. The output of this meeting would be the following documents:

  • Project Overview

  • Impact Mapping

  • Execution Agenda

  • RACI Index Template

  • Requirements Gathering Process

3. Execution Agenda

After the kickoff meeting the following documents should be sent to the customer:

  • Account's Execution Agenda 

  • Requirements Gathering Process

Additional Resources:

  • Event Glossary

See Final Document

4. Requirements Gathering Package

These are the documents that should be ready for finish requirements gathering process and approved by the customer:

  • Statement of Work

  • Release Plan

  • PDD

  • Project Overview

  • Stakeholder Communication Plan 

  • System architecture (If applicable)

  • Flow Diagrams

  • Impact Mapping

  • Risks Matrix (Final document)

  • User Story Map

  • Product Backlog (Trello Board Link) 

  • Test Plan 

  • Design Style Guide

  • Wireframes / Mockups

  • Manifest Deployment

  •  Final Roadmap: 

Take into consideration that the Requirements Gathering Process cannot be finished without an approval of all the outputs by the customer. It is recommended that the approval be provided for the last week.

Additional Resources


Customer's Board Template

Team Board Template

Requirements Gathering Folder

Project Releases Template

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