“Empowering tech experience, grantee quality, advanced expertise”

Improving the operational efficiency of our clients is crucial because it allows them to optimize their resources, reduce costs, increase productivity, enhance the quality of their products or services, and become more competitive in the market.

• Basic Assessment

The low-level assessment service offers a meticulous evaluation of the client's project documentation and processes. It provides a comprehensive analysis to identify strengths and areas for improvement, followed by a tailored proposal to address each issue. This service serves as the foundational step in enhancing processes and fostering a culture of continuous improvement.

Outputs: 

• SOW or PPT with findings and recommendations  

Definition of Done

• ClickUp Card with tags, Category, Account type, SME assign

• Correct description of the problem, Team’s structure, ETA, Priority, Clear expectations of what’s the expected goal, SME who’ll help. 

• Thorough review of needes provided by the Account manager.

• Detailed assessment of the current processes, identifying strengths and weaknesses. 

• Analysis and diagnosis of areas for improvement and associated risks.

• Development of a personalized proposal with strategies and recommended actions.

• Satisfaction form of Account manager & Team’s feedback, with analysis to improve future services.

• MidLevel Assessment

The Medium-Level Assessment service provides a personalized and detailed improvement plan based on the initial assessment, with ongoing support from our experts to optimize processes and enhance capabilities. Our Subject Matter Experts offer close follow-up to ensure successful implementation.

Outputs: 

• SOW with findings, detailed proposal & execution report with kpis (if applies)

Definition of Done

• ClickUp Card with tags: category, Category, Account type, SME assign

• Correct description of the problem, Team’s structure, ETA, Priority, Clear expectations of what’s the expected goal; SME who’ll help. 

• Initial Assessment Report: Comprehensive Findings Document.

• Statement of Work (SOW) with Findings, detailed scope document, approved by stakeholders.

• Detailed Proposal: Plan with timelines, resources, dependencies, and risks, or PowerPoint (PPT) presentation with findings and recommendations.

• Execution Report with KPIs; Progress Report with Key Performance Indicators.

• Meeting Notes and Follow-Up Actions: Detailed notes and action lists from meetings.

• Knowledge Transfer Documentation: Documentation of sessions, including training materials.

• Final Review and Approval Document: Stakeholder sign-off on all deliverables.

• Closeout Documentation: All documents are stored in Google Drive.

• Feedback and Continuous Improvement Report: Collected feedback and lessons learned.

• Advanced Optimization

Advanced Optimization, the highest-tier service, offers a meticulous approach to enhancement by incorporating a comprehensive assessment, detailed proposal, full implementation, and continuous refinement. Direct support from TechLab SME ensures precise implementation of enhancements and adherence to best practices, guaranteeing top-notch quality assurance standards for superior product quality and operational excellence.

Outputs: 

• SOW with findings, detailed proposal, execution report with kpis (if applies) & client's validation (Certification letter)

Definition of Done

• ClickUp Card with tags, Category, Account type, SME assignation.

• Correct description of the problem, Team’s structure, ETA, Priority, Clear expectations of what’s the expected goal, SME who’ll help. 

• Thorough assessment of the client's processes and documentation.

• Development of a detailed proposal with specific enhancement strategies.

• Development of a personalized proposal with strategies and recommended actions.

• Creation of a Statement of Work (SOW) document or PowerPoint (PPT) presentation with findings and recommendations.

• Formal presentation to the client, including discussion and clarifications of the content.

• Client approval, with written confirmation.

• Full implementation of proposed enhancements with TechLab SME support.

• Continuous refinement and optimization based on initial results.

• Preparation of an execution report with key performance indicators (KPIs), if applicable.

• Client validation and approval of the enhancements, with written confirmation (Certification letter).

• Formal presentation to the client, discussing findings, proposals, and implementation outcomes.

• Archiving of all relevant documents and completion of the project closure report.

• Request and documentation of client feedback, with analysis for future service improvements.