Our External Services
Our services cater to PMB, Managed teams, and Dedicated accounts, offering a comprehensive range of benefits that provide clients with holistic support in their decision-making processes. We strive to optimize operational efficiency and deliver exceptional quality by ensuring top performance from team members, maintaining excellence in their daily tasks, and upholding high standards throughout the project lifecycle. In this document, we will explain how the services are applied to each of the types of projects, taking into accouxnt that the application of these services depends on the phase in which they are.
Our services cater to PMB, Managed teams, and Dedicated accounts, offering a comprehensive range of benefits that provide clients with holistic support in their decision-making processes. We strive to optimize operational efficiency and deliver exceptional quality by ensuring top performance from team members, maintaining excellence in their daily tasks, and upholding high standards throughout the project lifecycle. In this document, we will explain how the services are applied to each of the types of projects, taking into accouxnt that the application of these services depends on the phase in which they are.
Consulting
This service aims to analyze recurring technical support challenges, assess Key Performance Indicators for improvement, recommend efficient documentation tools, and stay current with support technology trends to enhance client technical support quality, boost customer satisfaction, and improve operational efficiency. In the following table, you can see a summary of the types of consulting services along with their respective phases and activities.
Implementation
This service involves executing a specific plan or solution in the client's operational environment by installing, configuring, customizing, and deploying the agreed-upon technological solution to meet the client's needs. It may also include data migration, system integration, training, and testing to ensure successful adoption of the solution and maximize its benefits for the client.
Audit
The audit process is a technical process that provides the Tech Lab to the projects PM Dedicated & PMB projects of Lean Tech to guarantee the achievement of quality technical definition. These audits allow for identifying a project's criticality level and evaluating of its risk, scalability, and quality.
The Techlab department has established the application of preventive audits, applying this one through planning a calendar of audits. However, through the process of SOP, it is possible to request services for Techlab audits on a different calendar.
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