• CoE form responses - Google Sheets

• Sales price increase DB

• CoE available resources - dashboard

• Structure for Account's assesment 

1. Request by the AM

2. Account context

a. Structure of the team (client’s & LT side) - AM should give us this information

b. General information about the client & resources

c. Bandwith per resource

3. Pain points identified (we should answer specific questions that allow us to identify if the client is having a correct process & best practices) - (Tools, Kpis, CRM)

    a. Current challenges

                     b. General workflow about client’s support process

                     c. Used Tools

4. Recommendations & Next steps