Emergency Lights 
Failures  & Resolutions

A. Disconnect light from AC power. Open up light and locate battery cable and green battery port  labeled 'BAT'.

B. Connect battery cable to battery port.

A. Disconnect light from AC power. Open up light and locate battery cable and green battery port  labeled 'BAT'.

B. Connect battery cable to battery port.

A. If there is a physical lamp/head on your light:

B. Connect Lamps / LED Strip and secure connections (see below)

A. Verify that there is a physical lamp/head on your light

B. Connect Lamp to ports labeled 'LAMP L', 'LAMP X', or 'LAMP R' depending on your setup

C. Scan QR code on your device
i. Click Edit Device
ii.  In web form, tick lamps or remote head checkboxes depending on your installation.
iii. Scroll down and click "Save and Submit" 

A. Check Indicator LED. 

B. If the LED is off, confirm that the device is connected to AC power. If LED does not turn on after connecting to AC power, replace fixture and contact our team (step G)

C. If the LED is solid red, the battery is not connected properly. Attach battery cable to port labelled 'BAT'

D. If LED is still solid red, take a photo and contact our team (step G)

E. If the LED is flashing red/green, the device is connecting to network. If stuck in this state for more than a few minutes, check the network connection:
i. Check the platform for most recent Network Coverage Strength.

  ii. If the Network Coverage is Very Low, Low, or No Connection, place a new gateway in the area or move the existing gateway closer. 

 iii. Reset device by opening device and pressing blue button on PCB:

A. Check the platform for most recent Network Coverage Strength. 

B. If the Network Coverage is Very Low, Low, or No Connection, place a new gateway in the area or move the existing gateway closer. Reset device again by pressing the blue button on the PCB:

A. Reset Device
i. Open light and press blue button on the PCB

B. Confirm Device has Power & Operational  

i. Check Indicator LED. 

ii. If the LED is off, confirm that the device is connected to AC power. If LED does not turn on after connecting to AC power, replace fixture and contact our team.

iii. If the LED is solid red, the battery is not connected properly. Follow How-To Connect battery on page 1. If LED is still solid red, take a photo and go to Step D. 

iv. If the LED is flashing red/green, the device is connecting to network. If stuck in this state for more than a few minutes, go to Step C.

v. Still not resolved? Check to make sure light is not connected to a switch or motion sensor.

C. Check Network Coverage

i. Check the platform for most recent Network Coverage Strength. 

A. We recommend turning off the power before working on them for safety. 

B. Identify if this is an "Original" or "Low Clearance" HEX-A device.

If Original:

C. Remove face plate cover 

D. Unscrew 1 or both screws for the acrylic Exit sign

E. Remove LED strip; it’s ok if the current tape is damaged in this process

F. Add 1 strip of double sided foam tape along the entire LED strip

G. Stick LED strip back to original position and close up the device

If Low Clearance:

C. Remove plate on side of device with the test button and LED light

D. Add two small strips of electrical tape to the back side of the LED strip over the black and silver resistor

E. Close up the device. Sometimes the LED light pops out of the black plate, just pop it back in.