POINTS
In 2025, a new point allotment will be added to both Customer Service Agents and Flight Attendant's.
All unused points will expire and will NOT Rollover into 2026 BALANCE.
For 2025:
Customer Service will receive = 330 points
Flight Attendants will receive = 273 points **
If customers have questions/concerns about any other point allotments, please refer them to their Help Hub.
**Note: Previously, Flight Attendants were given a dollar to point value (ex: $3 equals 1 point). Now, they will be converted to equal dollar to point value ($3 equals 3 points).
Pilots are not part of the point program.
For NEW HIRE Crew Members
NEW HIRE kits and points distribution across departments:
-- CUSTOMER SERVICE new hires will receive points only — they will not receive new hire kits.
-- FLIGHT ATTENDANTS new hires will receive new hire kits only, and will get points on their 13th month.
-- PILOTS will receive new hire kits only, with no points awarded.
Uniform Program | Will I be able to purchase additional uniform items with points/credit card?
Crew Memebers will be able to purchase additional garments and accessories with points or credit card.
Scenario: customer has Cintas uniform pieces that they want to return for credit.
What to do:
1. Refer customer to their United Airlines "Flying Together" website.
2. Advise to enter Cintas into the search field.
3. Advise to review article "Complete any Cintas returns by December 1 for points to roll over to 2025"
From United Airlines:
As we gear up to transition to our new Brooks Brothers uniform program in 2025, we are changing the deadline for when you can return Cintas uniform pieces to receive a points refund.
To allow processing time for returns and exchanges, all returns must be shipped by December 1, 2024. Points received for returns or exchanges shipped after December 1 will not rollover into 2025.
Please remember that only unworn and unaltered garments can be returned within 120 days of you receiving them. Read the current return policy and process for details.
Uniform points are rolling over to 2025 to purchase new uniform items
As communicated before, your 2024 Cintas uniform points will automatically rollover to 2025 so you can purchase additional new Brooks Brothers uniform pieces in early 2025. Points rolled over will be added to your regular annual allotment in 2025.
Other information on the new uniform program can always be found on Flying Together. Watch for more information on the new uniform program as we get closer to launch kit shipments in the coming weeks!