If a crewmember reaches out about ordering a uniform while on LOA
LOA – Employees who are on leave of absence (LOA) status should not be ordering launch kits, and if they did order, their launch kits will not be processed for shipment. Everyone who is on leave of absence status but in a uniform eligible role as of the launch date will be eligible for launch kit once they return to active status, regardless of their return date.
Scripting :
" Thank you for reaching out. It looks like you are currently on leave, which means we’re unable to process a uniform order at this time. You’ll be able to place an order once you return. If you've already placed an order before starting your leave, it will be processed when you return. Please don’t hesitate to reach out if you have any questions."