FedEx Delivery Manager allows you to customize your delivery preferences, manage delivery times and locations, and keep track of your FedEx deliveries. FedEx Delivery Manager is available via the web and with a mobile app for Android or iOS.
What is the cost to sign up?
Signing up is free, as are the most frequently used options. A few of the delivery options are only available for a fee.
Which options are complimentary with FedEx Delivery Manager?
Signing up
Saving preferences
Receiving text alerts
Tracking shipments
Signing for eligible* packages remotely
Using map view to follow your package, so you know when it will arrive
Providing delivery instructions
Request to redirect your package for pickup at a FedEx retail network location
Redelivering your package
Requesting a vacation hold (up to 14 days)
*Not available for packages that require an adult or direct signature.
Which FedEx Delivery Manager options require an additional fee?
These services start at $5.55 per package. Fees vary based on location and will be determined when you
request them.
Rerouting your delivery to another residential location
Requesting a specific delivery date and/or delivery time
Do I have to download the FedEx® Mobile app?
The FedEx Mobile app is a convenient way to manage deliveries, but it’s not required to get the full benefits of FedEx Delivery Manager. You can access the same options online.
Why are certain delivery options unavailable to me?
Certain options may not apply to specific deliveries. For example, some shippers may restrict certain delivery options or may not allow recipients to change the destination once the shipment is in transit. FedEx Delivery Manager will allow recipients to select only eligible delivery options.
How do I update my delivery address?
Login to fedex.com and click FedEx Delivery Manager in the left navigation pane.
Scroll down to the section labeled Delivery addresses for: [your name].
Click Add another delivery address.
Enter your new address and delete the old one.
Wait for the email or text code to verify your change.
Login to fedex.com and click FedEx Delivery Manager in the left navigation pane.
Scroll down to the section labeled Delivery addresses for: [your name].
Click Add another delivery address.
Enter your new address and delete the old one.
Wait for the email or text code to verify your change.
Note: To update your contact and billing addresses, use the fields at the top of the page.
Can I have my package delivered to a different address?
It’s easy to request that a package be held for pickup at a location near you. You can choose delivery to one of thousands of convenient locations like Walgreens, select Dollar General locations, select grocery stores, and FedEx Office locations.
Start by entering your tracking number and selecting Manage Delivery. If you make your request before midnight the day before your delivery is scheduled, your package will be available for pickup the next day. A secure FedEx location will hold your package for up to 7 days.
You can also choose a different residential destination for your package for an additional fee. Choose to receive updates via email, text, and/or phone.
Why was my package taken to a FedEx location for pickup?
If a delivery requires a signature or we can’t leave the package at your home, we may deliver it to a nearby secure location, like a FedEx Office or Walgreens, for you to pick it up. With extended business hours, you can stop by the location listed on your door tag to pick up your package when it’s convenient for you, as early as the same day.
How does a vacation hold work?
When you select a vacation hold, you specify the date range, and we will stop delivering FedEx packages to your home for that time frame, up to 14 days. We will resume delivery on the first business day after the hold end date.