Ordering & Shipping
What is a launch kit?
A launch kit contains your initial set of new uniform garments to help get you started with the new program.
Do I need to pay for my launch kit?
No, the launch kit is provided to you at no cost.
I have access to two launch kits – What does that mean?
All employees will have access to two launch kits for their workgroup. Both kits contain pieces that pair across all collections (i.e., pants and outerwear). Kit A contains more pieces from the women’s collection and Kit B contains more pieces from the men’s collection.
Maternity : can I place my launch kit order after my expected due date?
Yes, if you are currently expecting, please wait to place your launch kit until after you return to work. You will be eligible for a launch kit regardless of when you return to work.
How can I order a wool free or polyester free uniform?
If you need to order a wool free or polyester free uniform, you’ll need to have an approved Reasonable Accommodation (RAP) on file. To initiate a RAP, please visit Help Hub. Once your RAP is approved, you will have access to the appropriate catalog on your ordering portal.
When do I need to order by?
All orders were required to be placed and finalized by October 31, 2024. If you have not yet placed your order, please place it immediately on the Brooks Brothers ordering portal.
How do I know what size to order?
The new uniform garments are designed and manufactured by Brooks Brothers and will likely fit differently than your current uniforms. Please refer to the measuring guide and size chart available on the ordering website.
Can I change my order?
Orders cannot be changed after November 07, 2024. You can submit an exchange request once your order ships.
How do I check the status of my order?
You can see the status of your order on the ordering portal. Your order status will show as “Pre-order” until it is in the queue for shipment. Once it’s being processed, the status will change to “In progress” and finally “Shipped” once it ships. Tracking information will be available once your order ships.
When will my order ship?
Orders started shipping this December 2024 and will continue shipping throughout February 2025. You will receive a shipping confirmation with tracking information from Brooks Brothers once your order ships. Please note that your order might ship in multiple boxes and/or in separate shipments based on inventory availability.
I need to update my shipping address; how do I do this?
You can update your shipping address through the ordering portal at any time prior to your order being processed for shipment. If your order status shows as “pre-order”, you can change your shipping address on the ordering portal. Once your order status changes to “in progress”, you’ll need to contact FedEx directly.
I upgraded from a First Officer to a Captain after placing my order. How do I exchange my items?
If your order has not shipped, please contact Brooks Brothers customer service and they will update your order in the portal.
If your order has shipped, you will need to initiate a return for your epaulets and jacket through Brooks Brothers. You will initiate a separate return for your hat with M&H.
Note: If you altered your jacket already, it cannot be returned. Please contact the Brooks Brothers customer service team and they will provide additional braid to be applied to your existing First Officer jacket.