Shipping Method-FedEx FAQs
What link can I use to help track my packages?
Fedex.com houses all of their tracking information available to the general public. You will need to know the tracking number, which can be found on your Brooks Brothers ordering portal or your shipment confirmation email that was sent to your united.com email address. No login is required for basic tracking of packages with FedEx.
You may also sign up for FedEx Delivery Manager where you can sign up and track, redirect and schedule deliveries. Please visit https://www.fedex.com/en-us/delivery-manager.html to sign-up, especially if you know you will not be home during your delivery window.
How many delivery attempts will be made? What happens after all attempts to deliver my package have been made?
FedEx will make 3 attempts to deliver and then will hold the package for 5 business days. They will leave a door tag with instructions for you to either pick up the package or be available to sign. If a valid phone number and email is included at the time the label is created, they will attempt to contact you.
If my package shows as delivered but it isn’t here, how do I investigate?
You can reach out to FedEx Customer Support at 800-247-4747 or the Brooks Brothers customer service team to initiate an investigation.
FedEx customer care number
General Phone number (800-247-4747)
Issue: Shipping- Shipping Status / Lost Package / Missing Package
What to do:
1. With the customer's UID retrieve the order.
2. Verify delivery name and address.
3. Advise the customer that they will receive an email with FedEx when the order ships. Launch kits will ship from December, 2024 through February, 2025.
4. Advise customer that the launch kits are delivered with a signature required upon receipt for the first delivery. Subsequent deliveries for the launch kit do not require a signature.