Issue: Shipping- Shipping Status / Lost Package / Missing Package
What to do:
1. With the customer's UID retrieve the order.
2. Verify delivery name and address.
3. Advise the customer that they will receive an email with the FedEx tracking number when the order ships. Launch kits will ship from December, 2024 through February, 2025.
4. Advise customer that the launch kits are delivered with a signature required upon receipt for the first delivery. Subsequent deliveries for the launch kit do not require a signature.
5. If status is showing as delivered, please escalate by tasking it to Eric Paradine.