GENERAL FAQ
Are these designs final?
All designs displayed on the new uniform microsite are final for the program launch. These garments have been created for you and with you, including input from three rigorous wear tests. We received feedback from over 30 weeks of wear testing in four years by over 1,900 total employees.
We will monitor feedback and trends after the new program launches to determine any changes and new development as needed.
When can I start wearing my new uniform?
We will be transitioning to the new uniforms in spring of 2025. Once you receive your launch kit shipment(s), make sure you try on the pieces and complete any exchanges/alterations necessary to ensure you’re ready for Day 1. But don’t start wearing them quite yet, more information around the transition and specific date will be provided!
Have these garments been tested for safety?
All garments and accessories are being tested by Underwriters Laboratory (UL Solutions) through their verification mark program. Scope of testing and standards set are amongst the most comprehensive in the industry.
Will I be able to purchase additional uniform items with points/credit card?
Beginning in March 2025, you will be able to purchase additional garments and accessories with points or credit card.
How do I care for my garments?
To keep your uniform looking its best, review the garment care instructions on the Brooks Brothers ordering portal.
I am a Customer Service Lead or Premium Services alternate. How do I order the appropriate neckwear for when I’m working in these positions?
Your uniform coordinator will receive a bulk shipment of neckwear to distribute to alternates as needed.
Who can I contact with additional questions?
For questions related to your new garments, order status or exchanges please contact the Brooks Brothers Customer Service team. They are available Monday – Friday from 7 am – 7 pm CT at:
Phone: U.S. 855-416-4463 / International 1-650-456-5680
Email: unitedsupport@brooksbrothers.com
Live Chat: Log in to your Brooks Brothers ordering portal to access live chat