Alterations Update

Scenario: A customer will inquire about alterations and the alterations policy.

A new program through Worksmith has been launched. The program will give a $150 credit to use for alterations on certain new uniform pieces from tailors in the preferred network*

Alterations made outside of this program may not be reimbursed unless you are based internationally.

*Worksmith network is available in the U.S., Guam and London only

To ensure that you are compliant with the new uniform program standards, please review the alteration guidelines and share with your tailor. These can be located on your Flying Together microsite.

When does my $150 launch credit expire?

Your $150 launch credit is valid through December 31, 2025. Unused credit will not roll over.

Can I recommend my preferred tailor who is not in the Worksmith network?

You can recommend a tailor to become part of the Worksmith network by contacting the Worksmith customer service team at 512-729-1651 or via email at united@worksmith.com. Worksmith will reach out to your tailor to bring them in network, however, there is no guarantee that every recommended tailor will be added.

Worksmith works to expand their network based on United employee needs so please check back often as options are continually being added.

There is not Worksmith tailor in network within 20 miles of my location, what do I do?

If you search for a Worksmith tailor and your zip code does not have any options in network, Worksmith will automatically look to source tailors in your area. Worksmith will work to find a solution within two weeks.

If you do not have a vendor within 20 miles of your local zip code and need alterations, you may utilize a local tailor or dry-cleaning service for alterations and submit the expense via Concur for up to $150. Your Worksmith credit will be updated based on the amount reimbursed.