Exchanges and Alterations

Launch Kit Exchanges & Alterations

Exchange/Return FAQs

How do I initiate an exchange request?

Log on to the Brooks Brothers ordering portal and click “Return items” to be guided through the exchange process.
Pack your item(s) in a box or bag. You can use your own packaging or the box the garments came in.
Bring the package to your closest FedEx or FedEx drop-off point (you can search for the closest location on the ordering portal).
Submit your exchange request online and return your garment to FedEx within 90 days from when your kit was shipped from Brooks Brothers. There may be a delay in the shipment of your replacement product(s) due to the large number of launch kits being shipped. You can track the status of your replacement items on the ordering portal.

Please note that international exchange processes may differ; refer to local communications for more details.

How long do I have to submit an exchange request?

All exchanges must be initiated and shipped back within 90 days of when your order ships.

What items can be exchanged?

You can exchange:

Garments that don’t fit or you dislike

Only within the same category (i.e., you can exchange a long sleeve shirt for a short sleeve shirt, but can’t exchange a shirt for pants).

Any garment within 90 days from when it was shipped

You cannot exchange:

Garments that have been worn, washed and/or altered.

Garments after 90 days from shipment date unless it is defective.

I am a Flight Attendant and I want to exchange my optional accessory (i.e., I want to exchange my purse for a sweater). How can I make this exchange?

Flight Attendants wishing to exchange their optional accessory will need to contact the Brooks Brothers customer service team.

I ordered Kit A, but want to switch to Kit B. How can I make this exchange?

You can initiate this exchange request directly on the ordering portal. Note, you will need to initiate an exchange for all items in your launch kit to be eligible to select the other kit. Contact Brooks Brothers customer service with any questions.

I ordered the standard uniforms, but am no longer able to wear wool. How can I exchange my items for the non-wool pieces?

To order the non-wool or non-polyester garments, you must have an approved Reasonable Accommodation (RAP) on file. A RAP can be initiated through Help Hub. Once approved, uniform admin will update your profile on the ordering portal. You will need to contact the Brooks Brothers customer service to initiate an exchange request to receive the non-wool pieces.