UNIFORM PORTAL

Uniform Portal 

Uniform Portal - Update on overall timing of the storefront opening

Customer Service - The storefront ordering portal will be opening to just Customer Service employees this week, April 16th, Wednesday and no longer Flight Attendants.

Flight Attendants – This is delayed and will be opening in the coming weeks. 

Note: United communicated to Flight Attendants that the storefront would open the portal this week and they sent a communication update that this has been pushed out.

If you receiving questions about timing for Flight Attendants please use the scripting below:

" We’re not quite ready for flight attendants to buy additional new uniform pieces.  Soon you’ll be able to order more of your favorite pieces or pick something new to build your wardrobe for the new uniform launch. We’ll let you know once it's available. In the meantime, be sure you are ready for the May 28 launch! "

or

" We’re putting the final touches in place before making additional uniform pieces available for flight attendants to purchase. Soon you’ll be able to order more of your favorite pieces or pick something new to build your wardrobe for the new uniform launch. We’ll let you know once it's available. Meanwhile, be sure you are ready for the May 28 launch! "

Pilots – targeting to open at the end of the month.

We’re excited to share the next phase in preparing for the upcoming launch of the new uniform store experience. (Your role in supporting our team members is key to making this a smooth and successful transition.) 

On April 7, 2025, we began a soft launch of the live store with a select group of 66 uniformed employee Ambassadors. This initial phase will run for approximately one week and will be followed by a full rollout to the rest of the United team on April 14, 2025. 

We’ll walk through the process step-by-step so you’ll feel confident guiding crew members if they have questions or need help.

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Please note:  We will "NOT" be placing orders on their behalf. Instead, we’ll encourage all crew members to build their own shopping carts and complete their orders through the portal.

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United employees have two options for placing a uniform order:

• The preferred method is placing the order independently through the online portal

• Alternatively, they can place an order with the support of a United Uniform Coordinator

What's changing?

When the live store launches, United employees will notice a few updates when they first log in to the Brooks Brothers ordering portal. These changes are designed to improve their shopping experience and make the process more user-friendly.

On our side, we’ll also see some updates on the backend, including adjustments to how we view or support employee activity within the portal.

Launch Kits

The term “Launch Kit” is now being updated to “New Hire Kit” for both Inflight crew members and Pilots.

• Inflight crew will have their New Hire Kits shipped to their training location in Houston, TX

• Pilots will have theirs shipped to the training location in Denver, CO

New Hire Kits are structured similarly to the former Launch Kits, with one key difference:

They will contain fewer uniform pieces than the original Launch Kits.

Customer Service Employees will not receive a New Hire Kit.

Instead, they will be able to shop for their uniform pieces directly through the web portal using their allocated points.

Changes in Gift and Go

The changes in Gift and Go will be minimal, but impactful as far as information for us. 

New Details in Employee Profiles

When viewing an employee’s profile, you’ll now see additional information to help better support their ordering needs. The new fields include:

• Hire Date

• Island Wear Status 

• Purser Status

• Leave of Absence Details – including the start and end dates, if applicable

These updates will give us a clearer picture of each employee’s status within the system.

Store Kit Assigned – this will appear as a new section under Employment Details

The Store Kit is a backend setting in the system that determines which uniform items an employee will see when shopping in the live store.

It’s tailored to their job code and any special accommodations they may need, such as:

• Wool-free options

• Polyester-free options

Employees will only see items that are relevant to their role and any flagged preferences, making the shopping experience more personalized and efficient.

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We do not make changes to the Store Kit assigned to an employee’s profile. Only system administrators have the ability to update this information.

However, it’s important that we stay alert for potential mismatches. For example, if an employee is flagged for an allergy-related accommodation (such as needing a wool-free kit), but their Store Kit hasn’t been updated to reflect that, it may be incorrect.

In these cases, we should escalate the issue to leadership so they can ensure the Store Kit is updated appropriately.

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In the Order History section, we now can view both a crew member’s Order History and their Return History.

You’ll also notice a new option in the “Order Type” drop-down menu: Store Order.

This filter indicates that the order was placed directly through the crew member portal or with the assistance of a Uniform Coordinator.

Brooks Brothers Ordering Portal Changes

The landing page in the ordering portal has been refreshed with a new and improved design!

Instead of seeing a summary of recent orders when they log in, crew members will now be greeted with a website-style shopping experience. This update makes it easier for them to browse, explore, and find the items they need—just like they would on a typical retail website.

1 - Before

2 - After

Starting at the Top: Viewing Available Points

When a crew member first signs in to the portal, they’ll notice a helpful update right away.

Just next to their name at the top of the page, they’ll see the number of points they currently have available to spend on new uniform pieces.

This makes it easier for them to quickly check their balance before they begin shopping.

Another helpful update is the addition of a Home icon at the top of the page.

If a crew member navigates away from the landing page while browsing, they can simply click the Home icon at any time to return to the main shopping view.

This makes it easier for them to explore the site without losing their place.

You may recognize the person icon from previous versions of the portal, but with the latest updates, there’s a change in how it works.

Instead of opening a small pop-up, clicking the person icon now takes the crew member to a dedicated account page.

On this new page, they can:

• View their job code

• Their address on file

• Listed contact information

• Their available points in a larger, easy-to-read format

• Access their point history, including: Dates of their annual refresh

• When points were used for purchases

• If any points have expired

This enhancement gives crew members a more detailed and organized view of their uniform point activity.