Scenario: Your customer's delivery address is to a PO BOX.
What to do:
1. Please advise your customer that our shipper, FedEx, does not delivery to a PO Box.
2 Obtain a complete street address including
house number
street
city
state
zip code and
country
Suitable for a FedEx signature required delivery.
Scripting / Email response
Thank you for contacting Brooks Brothers.
We noticed that your current delivery address for your Brooks Brothers Launch Kit uniform is to a PO Box. Be aware that our shipper, FedEx, will not deliver to a PO Box.
Please provide a complete street address including house number, street, city, state, zip code and country suitable for a FedEx signature required delivery.