City Water Service Agreement

As a part of beginning Water Service with the City of Big Lake you will need to read and sign our agreement. We've provided a copy of the agreement below for your reference.

SERVICE AGREEMENT

1. PURPOSE. TheCity of Big Lake is responsible for protecting the drinking water supply from contamination or pollution. The purpose of this service agreement is to notify each customer of the plumbing restrictions, which are in place to provide this protection. Each customer must sign this agreement before the City of Big Lake will continue service. In addition, when service to an existing connection has been suspended or terminated, the water system will not re-establish service unless it has a signed copy of this agreement.

2. PLUMBING RESTRICTION. The following plumbing practices are prohibited by State regulations.

   1. No direct connection between the public drinking water supply and a potential source of contamination is permitted. Potential sources of contamination shall be isolated from the public water system by an air-gap or an appropriate backflow prevention device.

   2. No cross-connection between the public drinking water supply and a private water system is permitted. These potential threats to the public drinking water supply shall be eliminated at the service connection by the installation of an air-gap or a reduced pressure-zone backflow prevention device.

   3. No connection which allows water to be returned to the public drinking water supply is permitted.

   4. No pipe or pipe fitting which contains more than 8.0% lead may be used for the installation or repair of plumbing at any connection, which provides water for human use.

   5. No solder or flux, which contains more than 0.2% lead, can be used for the installation or repair of plumbing at any connection that provides water for human use.

III. SERVICE AGREEMENT. The following are the terms of the service agreement between the City of Big Lake (Provider) and the Customer.

1. The Provider will maintain a copy of this agreement as long as the Customer and/or the premises are connected to the Water System.

2. The Customer shall allow inspection of the property for possible cross-connections and other unacceptable plumbing practices. These inspections shall be conducted by the Provider or its designated agent prior to initiating new water service; when there is reason to believe that cross-connection or other unacceptable plumbing practices exist; or after any major changes to the private plumbing facilities. The inspection shall be conducted during the Provider’s normal business hours.

3. The Provider shall notify the Customer in writing of any cross-connection or other unacceptable plumbing practice that has been identified during the initial inspection or the periodic reinsertion.

4. The Customer shall, at their expense, properly install, test, and maintain any backflow prevention device required by the Provider. Copies of all testing and maintenance records shall be provided to the Provider.

5. City Water cannot be used for resale, oilfield use or water trucks. A violation will result in a fine, and/or termination of City water service.

ENFORCEMENT. If the Customer fails to comply with the terms of the Service Agreement, the Provider shall, at its option, either terminate service or properly install, test, and maintain an appropriate backflow prevention device at the service connection. Any expenses associated with the enforcement of this agreement shall be billed to the Customer.