City Offices
Contact Information: 325-884-2511
City Office Personnel:
Sheri Benson - City Administrator
Karen Doege - Assistant City Administrator
Bea Vaquera - Billing Clerk
Tiffany De La Rosa - Cashier
Melissa Gonzales - Administrative Assistant
Cindy Mitchell - Code Enforcement Officer
Donna Holden - Municipal Judge and Human Resources
Karen Doege
Assistant City Administrator
Karen has been with the City of Big Lake since1986
Office: 325-884-2511 ext 6
Email: asstadministrator@cityofbiglaketx.org
Bea Vaquera
Billing Clerk
Bea Vaquera has been with the City of Big Lake since 1997
Office: 325-884-2511 ext 2
Email: billing@cityofbiglaketx.org
Melissa Gonzales
Administrative Assistant
Melissa Gonzales has been with the City of Big Lake since 2015
Office: 325-884-2511 ext 3
Email: adminassistant@cityofbiglaketx.org
Tiffany DeLaRosa
Cashier
Tiffany DeLaRosa has been with the City of Big Lake since 2022
Office: 325-884-2511
Email: cashier@cityofbiglaketx.org
City Affiliates
Most Common Questions
What is the due date for me to pay my bill?
Your city bill is due by the 15th day of each month. If received after the 15th and before the 20th day, a $5.00 late fee will be added to your amount due. Services will be disconnected if not paid prior to the 20th and a $50 reconnect fee will be assessed.
I am a new resident, how do I establish City services?
New customers are required to complete an application for utility services. Please see our New to Big Lake page for application information.
Where can I view the City of Big Lake Code of Ordinances?
A full listing of City Ordinances can be found at the Franklin Legal website and our City Ordinance page.
I am starting a new business, how do I establish City services?
New customers are required to complete an application for utility services. Please see our New to Big Lake page for application information.
Who do I call if there are potholes in the street or the alley?
Please see our Street Department page.
Can I purchase fresh water for commercial resale or use?
Please see our Water Department page.
What do I do if I smell a strong odor of gas inside my residence?
Please see our Gas Department page.
When is the City's free day for dumping at the landfill?
Please see our Sanitation page.
Who do I contact if my pet is in the shelter?
Please see our Animal Control page.
What information do I need in order to obtain a building permit?
Please see our Code Enforcement page.