Staff IT User Guide

All IT support queries must be logged by emailing IT@atlantic.academy. This will create a ticket on our system. It will help if all correspondence is done through the same email conversation by replying to the ticket emails about your current issue.

For urgent enquiries, we have an IT Technician in the main office next to reception most mornings, or call our Bideford office 8am-4pm 01237 429 575

1.2 Windows Credentials

Username: Your username consists of the first letter of your first name, followed by your last name.

Example: Steven Jones will be sjones

Password: Your password will be provided to you by the IT department

This username and password are used to access your Windows workstation, such as a staff laptop.

1.3 Google Account Credentials

Username: Your username is your full email address, see 1.5.

Your password is separate from your Windows Password, you will be provided this by IT.

Your Google Account is used for Emails/Gmail, Google Drive and Classroom

1.4 Documents

Your documents folder is stored on a Server on site, you can access this by using the documents folder on Windows. If you are a staff member that has a laptop assigned to you, then you can utilize offline file sync. This means that you can work on your laptop at home, then once it’s back onsite, all your work will get stored on the server where it is safe.

Offline File Sync – It is important to note that for this to work properly you are required to shut down the laptop before leaving the site, boot and shutdown at home, then start onsite again. A break in this pattern will require you to restart onsite possibly multiple times to resolve issues. Problems may include files with a grey cross on its icon that don’t open.

Google Drive – Google drive is used as a great way to share files and folders with other members of staff using Shared Drives. You will be given access to multiple shared drives, one of which includes IT User guides, and General Staff information. It also integrates directly with Classroom, for managing student assignments and resources.

This is accessed via: drive.google.com using your google account to login.

1.5 Emails / Gmail

Your email address will be the first letter of your first name, followed by your last name, followed by @atlanticacademy.uk

Example: sjones@atlanticacademy.uk

Emails are accessible through a Web Browser (Chrome is recommended) and going to mail.google.com.

1.6 SIMS

SIMS can be launched using the SIMS.net icon available on the Desktop or via the Start Menu > All Programs > SIMS and will need another set of credentials provided by the IT department

If you are unable to access SIMS then contact IT for assistance; for all other SIMS queries, contact your Data Manager, in the Main office.

If you need to access SIMS from home, please see 1.7 for accessing files and applications from home.

1.7 Remote Desktop Access

If you need to access SIMS or your documents that are not on Google Drive, you can use our Remote Desktop service. You may need to do this to access SIMS from a Chromebook while on site.

To do this please follow this link, and save it as a bookmark, so you can easily access this again.

https://rds.atlantic.academy/RDWeb/webclient/

You can now login with your Windows PC/ Laptop/ Remote Desktop login.

Once in, you can then start SIMS and work as if you were at a PC on site.

You may need to search for sims to be able to start the program. Click the start menu, then type sims, and it should appear.

When you are done please be sure to save all your work and changes. Every now and then we may have to restart the server out of hours. Any unsaved work will be lost.

1.8 Printing

We use a system called papercut, which manages print queues and budgets.

Printers across site can be logged into with your staff access card. The first time the card is used on a printer, you will need to type in your laptop/Windows login credentials; this will link up your card with your account.

When printing, you can print to the ‘Follow You’ printer. After you’ve clicked print, a popup will appear asking you to select a department to charge the printing to. For copying, this is done on the printer itself. You can sign in to any of the large printers based around the site and print what was sent to the Follow You printer.

For further documentation, please use the menu on this site to navigate to the Printing section.

1.9 Wi-Fi

Wireless is available for staff to use with personal devices.

The wireless network is called “ATL-Staff-WiFi”. No password is required to connect to the Wi-Fi, but you will be required to authenticate daily with your windows credentials to access the Internet.

The first time you connect, you will need to visit http://smoothwall/getmitm in order to download and install a certificate using the instructions provided.

1.10 Accessing files and applications from home

SIMS, for example, will not work from home as it needs connection to the server that is on-site.

Using the Remote Desktop Service, you can work as if you were on site. Use your Laptop/Windows credentials on the following link: https://rds.atlantic.academy/RDWeb/webclient/

1.11 Chromebook Trolleys & IT Suite and Student Accounts

There are 4 Chromebook Trolleys across the site. Student’s have their own Google account to access the Chromebooks. If a student forgets their password, teachers and reception have the ability to reset student google passwords via the Gsuite admin website – there is a guide available for this.

The IT Suite uses different login credentials. Student usernames are in the format: their intake year, followed by the first letter of their first name, followed by their surname

Example: Steven Jones in year 7 in Sep 2023 will be 23sjones

Passwords are reset using the account reset tool, which is available to teachers and reception.

1.12 Chromebook Damage

Any broken Chromebooks in need of repair are to be handed to IT with a ticket created by emailing IT@atlantic.academy.

1.13 Web Filtering / Smoothwall

We use a web filter and firewall called smoothwall. This monitors internet usage and blocks access to harmful content. These systems are never perfect and may block websites that you require. Contact IT and we can look into unblocking the website for you.

The reverse can also happen so you must still be vigilant and report any sites that you believe should be blocked, but are not, such as games with no educational value.

1.14 Google Classroom

Google Classroom is a classroom management tool by google that enables teachers to set work, provide resources, and feedback on assignments. For further documentation, please use the menu on this site to navigate to Google > Google Classroom.

1.15 Display Media

We have a few digital displays around the site. If you would like for something to be displayed on the displays, for instance, to advertise a school related event, please ask reception/admin about any changes you’d like made.

1.16 Parents Evening System

We use Parents Evening System to manage our parents evenings, this can be accessed here: https://atlanticacademy.schoolcloud.co.uk/Auth/Teacher

1.17 Free Microsoft Office for Home Use

Using your atlanticacademy.uk email address, you can download Microsoft Office for your home computer for free. For further documentation, please use the menu on this site to navigate to Free Microsoft Office.

Page updated

Report abuse