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This guide explains how to reset a students password using the Account Reset Tool. This password is the one they use for their computer on site, along with emails and Google Classroom
1. Opening the Account Reset Tool
In the Start menu find ‘AD account reset tool’ then click ‘Account Reset Tool’
If you are have trouble finding this tool, try searching for “account”. Open the Start and begin typing account. You should see this:
2. Using the Account Reset Tool
On launching the program click Yes to the popup, and you will be greeted with this:
Begin Typing the username you want to reset the password of in the Username box, it will try and auto complete.
Reset Password - only check this if the password needs to be changed, in some cases, the account just needs to be unlocked.
Must change password at next logon -if you check this box, this will require the student to change their password the next time they log in. Do not check this for students
*Students working from home* - please ensure the 'must change password at next logon' is not checked - see below.
3. Example Scenarios
Please see below for the three common scenarios for resetting passwords.
Student is Working from Home
Here you will need to set the students password manually, and give it to them over the phone, or agree it with them in advance. If you change their password and then email it to them, they will not be able to access their emails to see the new password.
Note 'Must change password at next logon' is unchecked.
Student is On Site
Here you can change their password to something like 'Bideford1'. They will then go to a computer and type it in, they will then be asked to reset their password.
Note 'Must change password at next logon' is checked.
Student Account Unlocking Only
This will unlock the students account if they have tried their password too many times. and locked themselves out.
Note that both 'Reset password' and 'Must change password at next logon' are unchecked.
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