3CX Phone System

1. How to connect with a mobile phone / computer

1.1 Request an Extension Number from IT

To be able to make calls using the schools phone system, please email IT@atlantic.academy. Once requested, the IT team will send you a 3CX welcome email which explains how to connect a device to your 3CX extension.

1.3 Installing 3CX on an iPhone or iPad

1. Download the iOS app here.

2. Open the app and scan the QR code below to provision your extension (Preferred). iPhone user guide here.

3. Alternatively, once the app is installed, open the file attatched to this email that begins with '3cxProv_' (If it prompts you to choose an app to open it with, select the 3CX app).

1.5 Using the 3CX Web Client

The web client allows users to make calls from a web browser.

1. Navigate to this website on any computer with a microphone and speaker/headset - WebClient link here.

2. Log in using the Microsoft 365 button - this is the same email address and password that you use to access your emails.

3. Once logged in, please ensure that you click the drop down menu in the top right, directly to the left of the 'available', and select 'Web Client'. Your sound may not work correctly if this is not done.

If there are any issues, please contact IT - IT@atlantic.academy