Contact Procedure
St James the Great Academy welcomes the partnership with our parents/carers. Communication has a vital role to play in ensuring this happens.
Please would you follow the procedures here if you wish to discuss or let us know anything about your child.
As an academy, we communicate with you via: telephone calls, letters, newsletters, ParentPay, social media and the website. We also hold regular parent workshops and pupil progress pop-ins for you to come into school to view your child's work.
Please note that our staff regularly attend meetings before/after school and have responsibilities for preparing lessons or holding after-school clubs. For this reason, it is unlikely a teacher would be able to meet a parent at short notice and we request that appointments are made in advance. We will, where possible, arrange meetings with teachers or senior staff within 24 hours.
Should our teachers be unable to resolve your concern an appointment can be made to speak with our Key Stage Leaders: KS1 Lead, Mrs O'Brine, and KS2 Lead, Mr Hyett. If our senior staff are unable to resolve your concern, an appointment can then be made to speak with the Vice Principal, Miss Lamb, or the Principal, Ms Springett.
Please be mindful of how you speak with our staff or other parents - we would like all members of our school community to speak to one another with respect, regardless of their concerns or complaint.
We hope that all problems can be dealt with by informal means. Should you have a complaint about the provision or services provided, please see our Complaints Policy in order to ascertain the necessary procedure. There are key steps to follow, and it is important you follow the complaints process as stated in our policy.
