Mango Says Reports

Receipt of the Messages

The messages are set up through FLVC to go directly to one designated contact per institution. A new contact can be designated and submitted to FLVC through the help desk (help@flvc.org).

Currently, these messages are received by Ethan Fenichel (fenichele@fau.edu)

As of 1/25/2018, we have requested that these messages will go to eResources@fau.edu.

Common Problems and Actions

Problem 1: Missing from shelf but showing as available for checkout.

Action 1: These messages are routed to Head of Access Services, Steven Mathew (matthew@fau.edu) and copied to Renata Johnson (rjohns11@fau.edu), Ali (Badara) Taal (TAAL@fau.edu), and Matthew Perez (mpere109@fau.edu)

Problem 2: Record is missing call number

Action 2: These are usually stray provisional records that should have been deleted, suppressed or overlaid. These messages are sent to Administrator of Technical Operations, Darleen Croteau (croteau@fau.edu) who takes appropriate action.

Problem 3: Record has a broken link or does not resolve accurately.

Action 3: These are reviewed and resolved by E-Resources (eresources@fau.edu). If the issue turns out to be a problem with the Aleph record (the catalog), the issue will be routed to the appropriate party from there.

Problem 4: User denied access due to too many simultaneous users

Action 4: There is no corrective action that can be taken for these books. They will be triaged by Teo Doras and then forwarded to Maris Hayashi, Head, Collection Development (mhayashi@fau.edu) so that selectors can be informed of the demand for the title.