2015-09-28
Empathic Design Workshop
Date: Monday - 2015-09-28 - 9am to 12pm
How might we redesign the Empathy Circle to be more fun and engaging in education for high school?
Team Final Summaries
Lewis
We started with a brainstorming session about our research. We took our notes and refined and organized them. Next we moved on to write out our design challenge and we voted on one “How Might We” question per each group of notes/issue we came up with.
Edwin
I was worried that this might be a difficult meeting with the resources we had available. However it worked out quite well. We shared our research and then turned it into ideas on post-its on Stormboard and worked our way to coming up with a set of final 'how might we' statements. I feel we are well positioned for the next meeting. I felt we got good practice with the design process. Very pleased.
Wendy
Labor intensive process. My brain needs a nap. Lot of good insights were gathered. I can understand how team members may become impatient and grouchy.
Chase
^^^^^^^ 1000% agreement with the previous summary. Lots of storm boarding, organizing and gathering. Color coding occurred as well as many how might we statements and insights. Also we learned a little about being funny when we are not.
Lee-Anne
Today, we crafted more precise HMW statements, and analyzed the research with greater attention to detail. The raw research data was sorted into categories using the Stormboard
PAIN POINT
EC needs to be well explained
Unfamiliar and unnatural speaking and listening practices alienate the end user
pain point absence of 2 way dialog. don't trust they will get a turn
Middle Schoolers may not see the point of EC's
what is the point?
boring didn't see the point
unnatural conversation
unnatural conversation - loses interest
Fluidity in speech is needed/desired
Empathic listening can be mocking when it occurs between teens
domination of topic
teens are more comfortable around their peers
Teen didn't like not being able to add to dialogue
some people may dominate an EC
loose interest because it's unnatural
ENVIRONMENT/SPACE
environment may be conducive to more engaged empathy circle
ENGAGEMENT
more interaction, humor, lightheartedness, and 2way conversation is sought
Systematic speaking may not be effective with teens
had a good time.
needs more lightheartedness, jokes, laughs
object to hold peoples attentions.
concern and care for others can engage some end users
couldn't add anything to the conversation as a listener
Games are more interesting than talking
high engagement trumps fun for some end users
contribution level may equate to engagement
understood empathy circle quickly
if you really engage deeply, the engagement can make the experience. Deep joy can be a side effect
try Empathy Circles more than once.
sense of positive contribution to the lives of others connects some end users to the EC process
the engagement lead to real joy
attitude of participant at time of commitment is critical
EC is interesting;
Bigger picture, how an activity relates to individual's lives is critical to participant buy in
Group participants according to some commonalities
Cultivation of relationships, rapport, and trust increase power of EC
content based EC
Participants
click on the link at the time and you should enter the google hangout.
