Tim Harrison

Intention

Same as Edwin - also interested in furthering design processes/education through empathy & technology.

Xuan interviews Tim

What was your experience of the Empathy Circle?

Really difficult to concentrate on the content, as he was preoccupied with the process / technology (so much onscreen) and was amazed by the degree of distraction.

• • Disadvantage: stopping and starting : tech makes us super conscious of taking turns, and he much more focused on the timing, turn taking, (administrative and technical processes) than on the content. Frustrated as he doesn’t feel he can really be himself while using technology, maybe in person he would be different.

  • Advantage : amazed by the fact that our geography is not an issue in being able to facilitate this process. In some ways the tech is enabling the process

Tech will probably evolve, but the non-verbal, physical attributes of conversation (eye contact, etc) are missing somehow. The differences in space or “face to face” conversations is still too great. Even the place where you Have to look to see others on the screen makes him feel disconnected (when he looks down). This is one of the main reasons for his participation, to figure out a way to reposition thumbnails, for example, to make this more natural.

I was preoccupied with the technology. I found it amazing how distracted I was with the scrern

Found it difficult to concentrate on what people is saying.

Preoccupied with the process and what is going on the screen

What are problems of disadvantages of using the technolog?

Disadvantages:Stopping & re-starting, is distracting/ Worried about the order and time. Taking turns is uncomfortable.technology is getting on the way.

Advantages: fascination about technology enables and makes hard the process. Being in the room would be different.

in what order do I speak, I found it

What are some of the advantage that you felt good about.? about the Technolog?

feels amazing the we are in different places and

the technology is massively getting in the way nin connecting with you as people,.

in some way enabling, in other ways super frustrating, I can’t be myself.

If I was sat in a room it would be different.

When they get used to the technology do the get more familiar and more comfortable with the technology?

over time the

I struggling with the physical aspect of it. eye contact. Images in the screen and face to face. Disconnection. Looking at myself in the bottom of the screen at the same time I talk to you.

Solutions: simple way to make differences like this

Thumbnails moved around to have the feeling of looking at each other

Struggle: Physically present aspect, non verbal, eye contact.

Do you see solutions here?

yes, I want to see simple ways to come up with it.

move the thumbnails.

Xuan Interviewee Name: Tim

Insight: Tim had a lot of frustration because of the technology. One intriguing point is to have eye contact.

Feedback: difficulty having eye contact. super frustrating, because wasn’t able to edit and reload the google doc. technology is getting in the way.

feelings

• Frustration

• Distraction

needs

• Connection

Brainstorms

• 1. Explain upfront that the technology is immature / acknowledge limitations

  2. have practice sessions before course to build familiarity with technology

  3. resist temptation to redesign Google’s UX

  4. allow time for unstructured reflection in between exercises to build rapport between the groups

  5. have members meet online in pairs

  6. explain the feelings that might come up as a result of going through a process that is new like this.

Intention:

Interested in exploring ways to build on & improve the HCD process - & share & receive some empathy & stories along the way!

team-7/2015-09-23

Name: Tim

Intention: Taking part in the Practice, HCD process - forming views on how to help improve the process...

Goal: Listen!

Tim Talks to Edwin

Finds the process and amount of stuff challenging,

Avoid the need to change the process, be more constructive and help

step back a little to be and observant and so the process will not be derailed

The HCD was never intended for designer but to help non-design trained people to get tools for the problem solving . Frustration because important parts of designing are being overlooked

Challenges : the way I can thrive to solve problem, is not the way not professional design people tackled them, Wok them. Is difficult to explain

This process has a lot of ambiguity. Figure out quickly the ambiguity is one thing I do fast.

Is too big and complex to solve in a couple of hours

The amount of information make him what to do something else.

Designing editing process getting rid for everything that is irrelevant.

What are we trying to achieve?

Potential - I see the same as Mercedes…

Looking at the process within the time line we have does not allow to change the process.

Buying more that we can chew

We have not define what we are here for and what we want to achieve.

The need for context/goal/ no matter what process we go through.

Trying to go with it as much as I can. Noticing there are big kind of issues that for me make the process very difficult and frustrating. No clarity around what we are trying to achieve at the end of the course

Interested to contribute and help in positive way but is difficult because is kind of lose

Name: Tim

Instinctively, how excited are you about this design challenge?

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What potential for impact in your community does this design challenge have?

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How feasible is it to tackle this challenge over the next three classes of the course?

Least ( )1 ( X)2 ()3 ( )4 ( )5 ( )6 ( )7 ( )8 ( )9 ( )10 Most

Write your thoughts about the challenge and write another one if you like:

The real challenge is in how the course itself is set-up & presented (ie before doing the “project”. As a designer that is where I would start - to get clarity on the course presentation & simplify goals to maximize the usefulness of output. Quality not quantity.

03 Team Knowledge & Assumptions—20 mins

How might we redesign the Empathy Circle to foster a more empathic way of being?

What are the aspects of the challenge that you already know a lot about?

Tim: The Circles get easier with practice - & especially building on familiarity with each other (ie the dynamic changes & gets easier over time). The presentation of info & process needs a ton of help to be more effective.

What are your assumptions?

The HCD process takes a lot of “Work”/effort to explain & understand. It is assumed that people will want to read about it (not necessarily the case). It is poorly communicated - could benefit from a more active explanations.