H.65 Listening skills resulting in gaining understanding of information

After mastering H.65, your students should be able to answer the following questions:

• What is the difference between listening and hearing?
• What are the benefits of listening?
• What are some characteristics of effective listeners?
• What are some characteristics of ineffective listeners?
• What are the three levels of listening? Explain each one.
  • Empathetic listening
  • Listeners hear words but are not really listening
  • Listening in spurts
• What are some techniques for effective communication?
• What are the steps of good listening? Explain each step.
  • Hear the message
  • Interpret the message
  • Evaluate the message
  • Respond to the message
• What are some nonverbal behaviors?