G.58 Identify ways to build mutual trust and respect

After mastering G.58, your students should be able to answer the following questions:

• What is the connection between the employees and the success of a business?
• Employee satisfaction and customer satisfaction are related in what ways?
• How does trust influence employee perforamnce?
• How do we form beliefs?
• Define the following elements of communication:
  • Intention
  • Preparation
  • Mechanics
• What is the difference between respect and fear?
• What is the Golden Rule and how should it influence relationships in the workplace?