G.58 Identify ways to build mutual trust and respect

After mastering G.58, your students should be able to answer the following questions:

What is the connection between the employees and the success of a business?
Employee satisfaction and customer satisfaction are related in what ways?
How does trust influence employee perforamnce?
How do we form beliefs?
Define the following elements of communication:
What is the difference between respect and fear?
What is the Golden Rule and how should it influence relationships in the workplace?