H.64 Ability to communicate and work with customers to satisfy expectations

After mastering H.64, your students should be able to answer the following questions:

• What are the basic elements of good customer service?
• What is the foundation of a customer friendly service attitude?
• What are the traits of good verbal communication?
• What are the primary aspects of body language?
• What are negative gestures to avoid?
• What is the proper physical distance for personal conversation?
• When providing customer service over the phone, the phone should be answered within how many rings?
• What are some proper greetings to use over the phone?
• What is the polite way to place a customer on hold?
• What are some do's and some don'ts of customer service?